Housing Operations & Tenant Services Assistant

Good Shepherd Hamilton & Toronto; Hamilton City (CA); On-site; USD 35,000 - 41,000; Full time

Benefits offered by this job

Extended Health Benefits

Education and Professional Development

Employee Assistance Program (EAP)

Job summary

Good Shepherd Centres is hiring a Property Management Assistant to support the Housing Department with tenant services and property routines. You will assist with administrative tasks, leases, and coordination of maintenance in a fast-paced environment.

The role requires experience in housing administration, knowledge of the Housing Services Act and related tenancy laws, and proficiency with Excel/Word; Arcori is an asset.

Qualifications

• Excellent written and verbal communication; strong interpersonal skills.
• Organizational skills and attention to detail for housing administration.
• Ability to interpret housing legislation and apply it to rental administration.
• Proficiency with Excel/Word; Arcori experience is an asset.

Responsibilities

• Coordinate property management routines and provide administrative support to Property and Maintenance Managers
• Respond to tenant inquiries by phone and in person, and participate in tenant meetings as required
• Maintain housing and organizational files, reports, keys, and fob logs
• Coordinate pest control activities, notices, follow-up, and tracking reports
• Liaise with tenants and service contractors as requested by Managers
• Conduct unit turnover and annual inspections with Managers; coordinate repairs and work orders
• Prepare lease signing packages and conduct lease signings in the absence of the Property Manager
• Prepare tenant correspondence and relevant Landlord and Tenant Board forms
• Coordinate move-in/move-out processes; notify Finance as required
• Assist with service requests, work orders, bank deposits, and budget tracking during peak periods
• Provide coverage for Rental/Office Clerk duties as needed
• Gather information, prepare reports, and make recommendations on turnovers
• Support staff interview packages and candidate pre-screening as required
• Facilitate cross-training and contribute to a cohesive Housing Department
• Archive Housing and Maintenance files and reports
• Perform other related duties as assigned

Skills

Verbal and written communication

Organizational skills

Problem-solving

Interpersonal skills

Adaptability

Attention to detail

Customer service

Education

Post-secondary education or equivalent

Tools

Excel

Word

Arcori

Job description

Good Shepherd Centres is hiring a Property Management Assistant to support the Housing Department with tenant services and property routines. You will assist with administrative tasks, leases, and coordination of maintenance in a fast-paced environment.

The role requires experience in housing administration, knowledge of the Housing Services Act and related tenancy laws, and proficiency with Excel/Word; Arcori is an asset.