Housing Operations Leader - Associate Director

University of Hawaii system; Hilo (HI); On-site; USD 57,000 - 69,000; Full time

Job summary

The University of Hawaii system seeks an Operations Coordinator (Associate Director of Housing Operations) to lead daily housing operations, oversee budgets, and coordinate with campus partners at UH Hilo. This full-time role focuses on data accuracy, revenue management, and process improvements to support student housing services.

The position emphasizes fiscal stewardship, staff training, and strong stakeholder relationships to ensure efficient operation and a high-quality student housing

Qualifications

• Possession of a baccalaureate degree in any field and 3 year(s) of progressively responsible professional experience in operations management, business administration, facilities coordination, fiscal management, or program administration in University Housing; or equivalent combination.

Responsibilities

• Maintain internal and external relationships relative to housing operations; coordinate and oversee daily operational functions to ensure effective service delivery and alignment with University Housing goals.
• Coordinate and monitor housing operational priorities, identify areas for improvement, and recommend changes to procedures and practices to enhance efficiency.
• Coordinate the activities of Housing staff and campus partners to support housing operations, maintenance, conference services, and resident needs.
• Maintain internal and system information to ensure proper recordation of revenues and expenditures; direct collection and refund of resident student fees; maintain internal accounting system for all collections and refunds; prepare year-end accrual data; respond to UH Hilo Business Office and Cashier's Office requests.
• Prepare reports for annual bond system audit; include analysis and explanation of variances, occupancy data, and housing costs.
• Provide fiscal data and analysis to support the Director's operational and budgetary decisions, including review of housing fees and conference rates.
• Provide training for Housing staff in fiscal matters (Kuali Financial System, CommercePoint, Concur).
• Oversee building maintenance, supervision of building maintenance workers, work orders, inventory, and maintenance projects.
• Direct/product research and specification development for items; develop specifications and procurement paperwork; evaluate bids/tests; report on procurements.
• Stay updated on federal/state/university rules as they apply to UH Hilo Student Housing; procurement policies and procedures.
• Supervise front office operations: housing applications, assignments, billing, occupancy tracking, and revenue activity.
• Manage conference requests and services: marketing, reservations, keys, room prep, billing, and staff supervision.
• Other duties as assigned.

Skills

Operations management

Budgeting

Fiscal analysis

Staff coordination

Interpersonal skills

Education

Baccalaureate degree (any field)

Tools

Google docs

Multimedia platforms

Website management

Publishing software

Job description

The University of Hawaii system seeks an Operations Coordinator (Associate Director of Housing Operations) to lead daily housing operations, oversee budgets, and coordinate with campus partners at UH Hilo. This full-time role focuses on data accuracy, revenue management, and process improvements to support student housing services.

The position emphasizes fiscal stewardship, staff training, and strong stakeholder relationships to ensure efficient operation and a high-quality student housing