Operations Coordinator (Associate Director of Housing Operations)

University of Hawaii system; Hilo (HI); On-site; USD 57,000 - 69,000; Full time

Job summary

The University of Hawaii system seeks an Operations Coordinator (Associate Director of Housing Operations) to lead daily housing operations, oversee budgets, and coordinate with campus partners at UH Hilo. This full-time role focuses on data accuracy, revenue management, and process improvements to support student housing services.

The position emphasizes fiscal stewardship, staff training, and strong stakeholder relationships to ensure efficient operation and a high-quality student housing

Qualifications

• Possession of a baccalaureate degree in any field and 3 year(s) of progressively responsible professional experience in operations management, business administration, facilities coordination, fiscal management, or program administration in University Housing; or equivalent combination.

Responsibilities

• Maintain internal and external relationships relative to housing operations; coordinate and oversee daily operational functions to ensure effective service delivery and alignment with University Housing goals.
• Coordinate and monitor housing operational priorities, identify areas for improvement, and recommend changes to procedures and practices to enhance efficiency.
• Coordinate the activities of Housing staff and campus partners to support housing operations, maintenance, conference services, and resident needs.
• Maintain internal and system information to ensure proper recordation of revenues and expenditures; direct collection and refund of resident student fees; maintain internal accounting system for all collections and refunds; prepare year-end accrual data; respond to UH Hilo Business Office and Cashier's Office requests.
• Prepare reports for annual bond system audit; include analysis and explanation of variances, occupancy data, and housing costs.
• Provide fiscal data and analysis to support the Director's operational and budgetary decisions, including review of housing fees and conference rates.
• Provide training for Housing staff in fiscal matters (Kuali Financial System, CommercePoint, Concur).
• Oversee building maintenance, supervision of building maintenance workers, work orders, inventory, and maintenance projects.
• Direct/product research and specification development for items; develop specifications and procurement paperwork; evaluate bids/tests; report on procurements.
• Stay updated on federal/state/university rules as they apply to UH Hilo Student Housing; procurement policies and procedures.
• Supervise front office operations: housing applications, assignments, billing, occupancy tracking, and revenue activity.
• Manage conference requests and services: marketing, reservations, keys, room prep, billing, and staff supervision.
• Other duties as assigned.

Skills

Operations management

Budgeting

Fiscal analysis

Staff coordination

Interpersonal skills

Education

Baccalaureate degree (any field)

Tools

Google docs

Multimedia platforms

Website management

Publishing software

Job description

Operations Coordinator (Associate Director of Housing Operations) (0080604) | University of Hawai'i page has loaded.

Full-Time Permanent

Job Number

2026-02351

University of Hawai'i at Hilo

Division

Student Affairs - University Housing

11/04/2026

Closing Date

11/19/2026 11:59 PM Hawaii

Position Number:

0080604

Description

Title: Operations Coordinator (Associate Director of Housing Operations)
Position Number: 0080604
Hiring Unit: Student Affairs, Student Housing
Location: UH at Hilo
Date Posted: November 4, 2026
Closing Date: November 19, 2026
Band: B
Salary : salary schedules and placement information
Additional Salary Information: PBB, minimum $5,640/month
Full Time/Part Time: Full-time
Month: 11-month
Temporary/Permanent: Permanent

Note: To ensure a consistent digital layout across third-party software platforms, Hawaiian language diacritical marks (kahako and okina) and other such diacritical marks have been omitted from this online posting. The University recognizes and respects the proper use of these markings in all official communications.

Position Overview

The University of Hawaii at Hilo (UH Hilo) is a public liberal arts and sciences university on the Island of Hawaii, recognized for its integration of cultural immersion and place-based research that leverages the island's extraordinary geological, biological, and cultural diversity. A comprehensive, regional campus within the ten-campus University of Hawaii System, UH Hilo offers high-quality undergraduate and select postgraduate education, with distinctive strengths in areas such as marine science, geology, astronomy, and Hawaiian language revitalization, while advancing research, scholarship, and creative activity that support community needs, environmental stewardship, Indigenous knowledge systems, and workforce development for the State of Hawaii.

The UH Hilo Division of Student A?airs serves as the primary resource for student support, engagement, and development outside of the classroom. The division provides essential programs and services that foster student success, personal growth, and a supportive campus environment, including advising and counseling, health and wellness services, housing and residential life, student engagement, and basic needs support.

University Housing is a special part of the University community. Residence halls house students from all the islands of Hawaii along with students from the mainland and foreign countries. The UH Hilo University Housing Program is dedicated to providing you with an atmosphere that will give you a sense of belonging to the campus and help you quickly become a part of campus life.

The Associate Director of Housing Operations' primary function is to maintain internal and external relationships relative to housing operations. This position is critical and performs complex professional and administrative work planning, organizing, and directing daily housing maintenance and conference services and sta? and assists with preparing and administering budgets using Standard Operating Procedures (SOPs).

Duties and Responsibilities (* denotes essential functions):

1. * Maintain internal and external relationships relative to housing operations; coordinate and oversee daily operational functions to ensure effective service delivery and alignment with University Housing goals.

2. * Coordinate and monitor housing operational priorities, identify areas for improvement, and recommend changes to procedures and practices to enhance efficiency and effectiveness.

3. * Coordinate the activities of Housing staff and campus partners to support housing operations, maintenance, conference services, and resident needs.

4. * Maintain internal and system information to ensure the proper recordation of revenues and expenditures; direct the collection and refund of resident student fees; maintain internal accounting system for all collections and refunds; prepare the year-end accrual data such as deferred revenue and non-ARS receivables; and respond to the UH Hilo Business Office and Cashier's Office requests for information in a timely manner.

5. * Prepare reports requested for the annual bond system audit; this includes but is not limited to an analysis and explanation of variances between fiscal years, occupancy data, and housing costs.

6. * Provide fiscal data and analysis to support the Director's operational and budgetary decisions, including the review of housing fees and conference rates.

7. * Provide training for Housing staff in fiscal matters as needed, including Kuali Financial System (eKFS), online quotation system (CommercePoint), and University P-card (Concur).

8. * Oversee building maintenance, including supervision of building maintenance workers, work order processes, physical inventory, deferred and preventative maintenance (e.g., elevators and fire alarms); and monitor the planning, implementation, and evaluation of repair and replacement projects.

9. * Direct and/or conduct product research and specification development of items needed; develop technical specifications and related paperwork (Request for Quotations, SuperQuotes, and formal bid); evaluate products/services offered by the successful bidder to ensure that minimum specifications are met; and submit necessary reports and paperwork to procure products/services.

10. * Keep abreast of all federal, state, and University rules and regulations as they apply to the UH Hilo Student Housing Office; and keep abreast of all state and University policies and procedures related to the procurement of goods and services.

11. * Supervise front office operations, including housing applications, assignments for all terms, housing and meal plan billing, and tracking of resident financial obligations; and monitor occupancy, availability, and revenue activity.

12. * Responsible for conference requests and services, including marketing, reservations, assignments and keys, room preparation and post-cleaning, billing, fiscal reconciliation, and supervising conference support staff.

13. Other duties as assigned.

Minimum Qualifications:

1. Possession of a baccalaureate degree in any field or related field and 3 year(s) of progressively responsible professional experience with responsibilities for operations management, business administration, facilities coordination, fiscal management, or program administration in University Housing; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.

2. Considerable working knowledge of principles, practices and techniques in the area of housing and business operations as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.

3. Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with housing and business operations.

4. Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.

5. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.

6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.

7. Demonstrated ability to operate a personal computer, apply word processing software, and database programs.

8. If applicable, for supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.

Supplemental Minimum Qualifications:

1. Experience with Google docs, multimedia platforms, website management, and publishing software.

2. Knowledge of relevant University of Hawaii at Hilo policies and procedures.

Desirable Qualifications:

1. Experience with Banner, STAR, SALTO, and StarRez and other University software programs.

EEO, Clery Act, ADA

The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/ , or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/