Housing & Operations Coordinator for Homebuyer Programs

MOLARI, Inc.; Pittsfield (MA); On-site; USD 42,000 - 47,000; Full time

Job summary

MOLARI, Inc. in Pittsfield, MA seeks a Housing & Operations Specialist to provide welcoming front-office support and help individuals access housing resources. You will handle inquiries, data entry, and coordinate First-Time Homebuyer activities.

This role blends customer service, administrative tasks, and program coordination, requiring bilingual Spanish abilities, strong organizational skills, and confidentiality in a busy office environment. Direct hire with standard benefits.

Qualifications

• High school or vocational diploma.
• Bilingual; Spanish preferred.
• Strong customer service skills and sensitivity to clients in difficult circumstances.
• Clear verbal and written communication.
• Organizational skills with ability to manage changing priorities and confidentiality.
• Proficiency with Word, Excel, and Outlook.
• Experience in a busy office is a plus.

Responsibilities

• Welcome visitors, answer calls and emails, and direct inquiries.
• Assist individuals seeking housing support with intake forms and referrals.
• Maintain records, enter data, and help prepare activity reports.
• Coordinate First-Time Homebuyer program registrations, tracking, and workshops.
• Keep housing resource materials current in office and online.
• Support daily office operations including mail, supplies, scheduling, vendor records, and onboarding materials.
• Create social media posts and respond to online inquiries.

Skills

Bilingual (Spanish)

Customer service

Verbal and written communication

Organizational skills

Confidentiality

Education

High school diploma

Tools

Microsoft Word

Excel

Outlook

Job description

MOLARI, Inc. in Pittsfield, MA seeks a Housing & Operations Specialist to provide welcoming front-office support and help individuals access housing resources. You will handle inquiries, data entry, and coordinate First-Time Homebuyer activities.

This role blends customer service, administrative tasks, and program coordination, requiring bilingual Spanish abilities, strong organizational skills, and confidentiality in a busy office environment. Direct hire with standard benefits.