Client Services / Housing Assistant

Burlington Development Corporation Investment Communities llc; Burlington (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Burlington Housing Authority is seeking a Client Services/Housing Assistant to guide applicants through the housing process, ensure files are complete, and support multiple departments with administrative tasks. You will be the first point of contact for residents, applicants, and partners, maintaining professionalism and confidentiality.

The role emphasizes organization, initiative, and customer-service excellence in a community housing setting in Burlington, NC.

Qualifications

• High School Diploma or GED required.
• Experience in customer service, reception, administrative support, or office operations preferred.
• Excellent communication and organizational skills.
• Ability to maintain accurate records and documentation.
• Ability to handle confidential information with discretion and professionalism.

Responsibilities

• Welcome residents, applicants, visitors, and partners with professionalism.
• Answer and direct incoming calls and respond to inquiries.
• Assist applicants with gathering and submitting required documents.
• Review packets for completeness and follow up on missing items.
• Organize, scan, upload, and maintain applicant files and records.
• Prepare complete applicant files for eligibility review by Housing Managers.
• Track application activity and maintain waiting lists.
• Support departments with administrative and customer service needs.
• Handle sensitive information responsibly and professionally.
• Help create a positive experience for residents, applicants, and visitors.

Skills

Proactive initiative

Enthusiastic helper

Dependable

Organized & detail-oriented

Multitasking

Customer-service focus

Confidentiality

Team player

Tech-savvy/learning new systems

Education

High School Diploma or GED

Job description

Burlington Housing Authority (BHA) is seeking an enthusiastic, proactive, and dependable professional to join our team as a Client Services/Housing Assistant.

This position is much more than answering phones and greeting visitors. The successful candidate will play a vital role in helping individuals and families navigate the housing application process while ensuring applicant files are complete, accurate, and ready for Housing Manager review.

If you enjoy helping people, staying organized, solving problems, and taking initiative, we'd love to hear from you.

What You'll Do

As the first point of contact for our agency, you will:

• Welcome residents, applicants, visitors, and community partners with professionalism and courtesy.
• Answer and direct incoming calls and respond to general inquiries.
• Assist applicants with gathering and submitting required documentation.
• Review application packets for completeness and follow up on missing information.
• Organize, scan, upload, and maintain applicant files and records.
• Ensure complete applicant files are prepared and forwarded to Housing Managers for eligibility review.
• Track application activity and maintain waiting list records.
• Support multiple departments with administrative and customer service needs.
• Handle sensitive and confidential information responsibly and professionally.
• Help create a positive experience for residents, applicants, and visitors from the moment they walk through our doors.

Who We're Looking For

We're seeking someone who is:

• Proactive and takes initiative
• Enthusiastic and enjoys helping others
• Dependable with excellent attendance and follow-through
• Highly organized and detail-oriented
• Comfortable managing multiple priorities simultaneously
• Professional, courteous, and customer-service focused
• Trustworthy and able to maintain strict confidentiality
• A team player who works well across departments
• Comfortable using technology and learning new systems

Qualifications

• High School Diploma or GED required.
• Experience in customer service, reception, administrative support, or office operations preferred.
• Excellent communication and organizational skills.
• Ability to maintain accurate records and documentation.
• Ability to handle confidential information with discretion and professionalism.

Preferred Qualifications

• Experience in affordable housing, public housing, property management, social services, or a related field.
• Knowledge of housing applications, waiting lists, tenant intake, or HUD-assisted housing programs.
• Bilingual candidates are encouraged to apply.

Why Join BHA?

At BHA, our mission is to provide quality affordable housing and opportunities that strengthen our community. Every day, our team helps improve the lives of residents and families throughout Burlington and Alamance County.

We're looking for someone who wants more than a job. We're looking for someone who wants to make a difference.

Burlington Housing Authority is an Equal Opportunity Employer.