Occupancy Technician

Pender County Government; Burgaw (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Pender County Government seeks a Public Housing Specialist to manage HCV participant caseloads, conduct recertifications, and educate applicants on program requirements. The role involves facilitating moves, calculating payments, and ensuring compliant documentation.

You will interact with participants, owners, and the PHA, handling transactions in its systems and upholding confidentiality. A NC driver's license is typically needed for site visits.

Qualifications

• Manage an assigned caseload of HCV participants.

Responsibilities

• Manage an assigned caseload of HCV participants.
• Conduct annual recertifications within required timeframes.
• Participate in participants briefings.
• Process and monitor participant moves to a new dwelling.
• Determine housing assistance payment and tenant rent calculation.
• Educate participants on program requirements and family obligations.
• Resolve concerns between owners, tenants and the PHA.
• Process all transactions within the PHA's required business systems.
• Maintain accurate and complete applicant/participant files.
• Provide excellent customer service to participants, landlords, co-workers, clients and vendors.
• Perform other duties as assigned.

Skills

Customer service

Interviewing skills

Counseling methods

Public housing knowledge

Computer literacy

Communication skills

Confidentiality

Education

High school diploma or equivalent

House Choice Voucher Specialist certification (within 6 months)

Tools

Lyndsey software

Job description

Performs semiskilled support work pertaining to the occupancy and eligibility of Public Housing and/or House Choice Voucher (HCV) program; plans, organizes, and participates in the housing applicant interview and counseling process; prepares confidential and technical documents pertaining to leases and contracts; advises residents, participants and property owners of the Housing Authority on policies, regulations, guidelines and procedures. The position requires full accountability for assigned cases including accurate and complete files, resolution of customer service cases, and responsiveness to participant and landlord inquiries. Assist with other duties as needed or assigned.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

• Manage an assigned caseload of HCV participants.
• Conduct annual recertification's within required timeframes; completes interim recertification's as required.
• Participate in participants briefings.
• Process and monitor participant moves to a new dwelling.

• Determine housing assistance payment and tenant rent calculation.
• Educate participants on program requirements and family obligations.
• Resolve concerns between owners, tenants and the Public Housing Authority (PHA).
• Process all transactions within the PHA's required business systems.
• Maintain accurate and complete applicant/participant files.

• Provide excellent customer service to participants, landlords, co-workers, clients and vendors.
• Conduct all job functions in alignment with the PHA's Administrative Plan, HUD regulations and other state and local requirements.
• Perform other duties as assigned.

Ability to perform simple mathematical calculations accurately (I.e. calculating income). Knowledge of interviewing and counseling methods, techniques and procedures, knowledge in the application of public housing/HCV program principles, practices, method and techniques. Knowledge in dealing with problems, needs and behavior of physically, socially and economically disadvantaged. Ability to plan, organize and maintain a variety of public housing/HCV transactions. Basic computer skills to include office equipment and the ability to learn Lyndsey specific software. Good written and oral communication skills. Ability to interpret and apply regulations and policy. Ability to write and format business correspondence, reports, documents, manuals and presentations. Ability to work with minimal supervision. Ability to establish and maintain effective working relationships with associates and the general public. Ability to maintain confidentiality.

Certification or ability to obtain certification in House Choice Voucher Specialist within six months of employment.

High school diploma or equivalent.

Valid driver license in the State of North Carolina.

This work requires the frequent exertion of up to 10 pounds of force; work regularly requires speaking or hearing, using hands to finger, handle or feel, reaching with hands and arms and repetitive motions, frequently requires standing and occasionally requires walking, sitting, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy office location (e.g. business office, light traffic) Monday through Friday from 8am to 5pm with one hour daily for lunch.

Pender County Benefits Overview can be viewed here

Pender County is an Equal Employment Opportunity Employer

Applicants with questions who may have hearing impairments may dial 711 from their TTY machine.