Campus Housing Safety & Service Officer

San José State University; San Jose (CA); On-site; USD 38,624 - 56,279; Full time

Job summary

San José State University is seeking a Housing Community Service Officer to support safe living environments within University Housing Services. The role involves patrolling housing facilities, responding to incidents, and assisting with public safety services for about 4,200 residents across multiple buildings.

Key responsibilities include conducting foot patrols, addressing housing concerns, enforcing policies, and coordinating with University Police.

Qualifications

• Excellent customer service skills.
• Ability to learn Housing regulations and City/state laws.
• Ability to prepare clear and concise reports.
• Ability to operate safety systems and CCTV.

Responsibilities

• Perform foot patrol of Housing buildings and grounds.
• Address Housing concerns as directed by University Housing Services Staff and University Police.
• Encourage compliance with Housing policies.
• Report suspected hazards and criminal behavior.
• Provide assistance to patrons and staff as requested.
• Respond to calls for services.
• Check-in regularly with Building Desk during shift.
• Go on rounds with a building RA on Duty team on a rotating basis.
• Serve as a police escort to residents.
• Monitor parking garage and issue tickets for unauthorized vehicles.
• Utilize access card system to obtain resident entry information.
• Monitor and operate CCTV surveillance system.
• Monitor and fire safety systems and alarms.
• Enter maintenance/security requests into the system.
• Respond to alarms and emergencies.
• Assist housing staff and University Police with crisis response.
• Serve on emergency preparedness and crisis response team.
• Submit reports and provide updates on incidents.
• Produce and enter reports into the system.
• Participate in regular meetings with Housing leadership.

Skills

Customer Service

Public safety procedures

Report writing

CCTV monitoring

Education

High School Diploma or Equivalent

Job description

San José State University is seeking a Housing Community Service Officer to support safe living environments within University Housing Services. The role involves patrolling housing facilities, responding to incidents, and assisting with public safety services for about 4,200 residents across multiple buildings.

Key responsibilities include conducting foot patrols, addressing housing concerns, enforcing policies, and coordinating with University Police.