Housing Community Service Officer (Full-Time)

The Chronicle Of Higher Education, Inc.; San Jose (CA); On-site; USD 38,624 - 56,279; Full time

Job summary

San José State University is seeking a Housing Community Service Officer to support public safety for University Housing Services. The role involves patrolling housing buildings and grounds, assisting residents, staff, and visitors, and coordinating with University Police.

The officer will complete required training after appointment, monitor CCTV and fire safety systems, and respond to alarms and emergencies. Schedule options include day and night shifts with CSU benefits included.

Qualifications

• High school diploma or equivalent required.
• Valid California driver’s license preferred or required.
• Ability to learn housing regulations and local laws.
• Strong written and oral communication skills.

Responsibilities

• Perform foot patrols of housing buildings and grounds.
• Address housing concerns as directed by staff and University Police.
• Report hazards and criminal behavior promptly.
• Assist patrons and staff and respond to service calls.
• Monitor access systems and CCTV for security.
• Prepare clear incident reports and records.

Skills

Public safety

Report writing

Emergency response

Customer service

Calm under pressure

CCTV monitoring

Driver's license

Education

High School Diploma or Equivalent

Tools

Access control system

CCTV

Fire alarm systems

Job description

Job Summary

The Housing Community Service Officer reports to the Police Lieutenant and receives direction from the Lead Housing Community Service Officer. The Housing Community Service Officer is responsible for providing a safe and secure environment for the residents, guests, staff, and facilities of University Housing Services. The Housing Community Service Officer assists with providing public safety services for the SJSU residence community that houses approximately 4,200 students, staff and families in two apartment buildings and four residence halls.

Key Responsibilities

• Perform foot patrol of the Housing buildings and grounds
• Address Housing concerns as directed by University Housing Services Staff and University Police
• Encourage compliance with Housing policies
• Report suspected hazards and criminal behavior
• Provide assistance to patrons and staff as requested
• Respond to calls for services
• Check in regularly with Building Desk during shift
• Go on rounds with a building RA on Duty team on a rotating basis
• Serve as a police escort to residents
• Monitor the parking garage in Campus Village B and issue tickets as needed for unauthorized vehicles
• Utilize the access card system to obtain information regarding resident entry and building access
• Utilize Closed Circuit Television surveillance system
• Monitor and manage fire safety systems and alarms
• Enter requests into the TMA system regarding maintenance, facilities and security related issues
• Respond to alarms and emergency situations
• Assist University housing staff and University Police with crisis response as appropriate
• Serve on University Housing Services emergency preparedness and crisis response team
• Submit reports and provide updates regarding incidents
• Produce and enter reports into Maxient as needed
• Participate in regular meetings with Housing leadership team

After appointment, Housing Community Service Officers must successfully complete the appropriate training program designed by the University Police Department.

Knowledge, Skills & Abilities

• Ability to learn, quickly learn, understand, and apply specific Housing and San Jose State University regulations
• Ability to understand and apply local, state and federal laws
• Knowledge of, or ability to learn to use, applicable public safety equipment and systems
• Ability to prepare clear and concise reports
• Excellent oral and written communication skills
• Ability to act calmly and rationally in emergency situations
• Ability to understand and operate a computer card key access station
• Ability to understand and operate fire safety and alarm systems
• Ability to learn Police 10 code
• Excellent customer service skills
• Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural and socio-economic community environment
• Ability to monitor/access CCTV screens
• Ability to possess a valid California Driver’s license
• Ability to communicate with constituents in a professional and respectful manner

Required Qualifications

• High School Diploma or Equivalent
• Valid California Driver’s License

License

A valid driver's license is required for this position. Out-of-state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.

Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

Preferred Qualifications

• Six months of previous police/security/military law enforcement training and/or experience
• Experience working in a residential setting
• Customer Service Experience
• Experience working with student populations

Compensation

Classification: Community Service Specialist I

Anticipated Hiring Salary: $4,659/month (Step 16)

CSU Salary Range: $3,461/month - $5,043/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary (no link provided).

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

This position is open until filled.

Work Schedule

Selected candidates will be placed in one of the following shifts based on operational needs.

Day Shift: Sunday, Monday, Tuesday, and every other Wednesday, 7:00 a.m.–7:00 p.m.

Night Shift: Thursday, Friday, Saturday, and every other Wednesday, 7:00 p.m.–7:00 a.m.

Contact Information

University Personnel

jobs at sjsu.edu

408-924-2252

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The systemwide policy can be found at the CSU policy site; questions may be sent to [e-mail].

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, AccurateBackground. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS.

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Jeanne Clery Disclosure

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also available for viewing at the ASR link. The ASR contains security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention information, and statistical data. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone or email.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at the Fire Safety Report link. The purpose of this report is to disclose statistics for fires in on-campus housing facilities for the three most recent calendar years and to distribute fire safety policies and procedures.

Equal Employment Statement

San José State University is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised: October 20, 2025 (9:00 AM) Pacific Daylight Time

Applications close: