Student Union/Student Services Center Community Service Officer

The California State University; San Jose (CA); On-site; USD 39,000 - 56,000; Full time

Job summary

San José State University is seeking a Community Service Officer for the Student Union/Student Services Center to provide a safe environment, conduct visible patrols, and liaise with the University Police Department.

The CSO will rotate postings, handle non-criminal calls, assist staff and students, and support emergency preparedness with UPD collaboration.

Qualifications

• High School Diploma or equivalent.
• Valid California Driver’s License.

Responsibilities

• Perform perimeter checks of SSC and Student Union.
• Alternate between posting in the SSC Main Lobby and Student Union Welcome Desk.
• Address security concerns of SSC and Student Union staff.
• Coordinate with UPD Patrol Officers to address criminal incidents and persons experiencing a mental health crisis.
• Respond to alarms and emergency incidents as appropriate and as directed by the Watch Commander.

Skills

Communication skills

Calm under pressure

Customer service skills

Team cooperation

Education

High School Diploma or equivalent

Job description

Job Summary

The Student Union/Student Services Center Community Service Officer (CSO) is responsible for providing a safe and secure environment for students, staff and visitors. They conduct visible patrols within and around the perimeter of the Student Union and Student Services Center.

The CSO also acts as a liaison between the University Police Department (UPD) and Student Union/Student Services Center management as well as establishes positive relationships with students and staff.

Key Responsibilities

• Perform perimeter checks of SSC and Student Union
• Alternate between posting in the SSC Main Lobby and Student Union Welcome Desk
• Address security concerns of SSC and Student Union staff
• Coordinate with UPD Patrol Officers to address criminal incidents and persons experiencing a mental health crisis
• Report suspicious activity to the Watch Commander
• Provide assistance to students and staff as requested and appropriate
• Respond to non-criminal calls for services and as directed by the Watch Commander
• Check in regularly with SSC and Student Union staff
• Fulfill Clery obligations as a Campus Security Authority
• Respond to alarms and emergency incidents as appropriate and as directed by the Watch Commander
• Assist University Police with crisis response as appropriate
• Serve on Student Services Center Building emergency preparedness and response team
• Respond to alarms and emergency incidents as appropriate and as directed by the Watch Commander
• Assist University Police with crisis response as appropriate
• Serve on Student Services Center Building emergency preparedness and response team

Knowledge, Skills & Abilities

• Ability to learn, quickly learn, understand, and apply specific San Jose State University regulations
• Ability to understand and apply local, state and federal laws
• Knowledge of, or ability to learn to use, applicable public safety equipment and systems
• Ability to prepare clear and concise reports
• Excellent oral and written communication skills
• Ability to act calmly and rationally in emergency situations
• Ability to understand and operate a computer card key access station
• Ability to understand and operate fire safety and alarms systems
• Ability to learn Police 10 code
• Excellent customer service skills
• Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural and socio-economic community environment
• Ability to monitor/access CCTV screens
• Ability to communicate with constituents in a professional and respectful manner
• Additional 07-2026 KSA Requirement for All Other Positions
• General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices

Required Qualifications

• High School Diploma or equivalent
• Valid California Driver’s License

License

A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations. Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

Preferred Qualifications

• Six months previous police/security/military law enforcement training and/or experience
• Experience working in a residential setting
• Customer Service Experience
• Experience working with student populations

Compensation

Classification: Community Service Specialist I

Anticipated Hiring Salary: $4,659/month (Step 16)

CSU Salary Range: $3,461/month - $5,043/month (Step 1 – Step 20)

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Contact Information

People and Culture

[e-mail]

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to [e-mail].

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS). All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.