Housing & Community Inclusion Supervisor

Promise Resource Network; Charlotte (NC); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Sick time

PTO

401K

EAP

Life insurance

Short-term disability

Long-term disability

Job summary

Promise Resource Network in Charlotte, NC seeks a Community Inclusion and Tenancy Supervisor to lead and coach Community Inclusion Specialists and Tenancy Peer Support Specialists. The role focuses on ensuring high-quality, person-centered housing support and tenancy services across Shelter Care Plus programs.

The successful candidate will supervise staff, coordinate referrals, monitor compliance, and drive improvements in documentation and engagement while maintaining a recovery‑oriented,

Qualifications

• Current North Carolina Certified Peer Support Specialist credential or eligibility to become certified within the timeframe established by PRN.
• Lived experience with mental health and/or substance use recovery consistent with peer‑support values and certification requirements.
• At least three years of experience providing peer support, community inclusion, tenancy support, supportive housing, or related behavioral health services.
• Demonstrated experience providing leadership, mentoring, coaching, or day‑to‑day guidance to others.
• Knowledge of community inclusion, tenancy support, Shelter Care Plus, Housing First, Permanent Supportive Housing, recovery‑oriented systems of care, peer‑support principles, and person‑centered practices.
• Ability to supervise, coach, develop, and hold team members accountable while maintaining a respectful and supportive environment.
• Strong communication, relationship‑building, conflict‑resolution, organization, and time‑management skills.
• Ability to review documentation, monitor compliance, interpret service expectations, and manage multiple priorities and deadlines.
• Ability to interact effectively with members, families, guardians, providers, community partners, and other stakeholders.
• Proficiency with Microsoft Office and electronic documentation systems.
• Valid North Carolina driver’s license, reliable transportation, and proof of insurance when applicable.
• Ability to travel throughout the assigned service area.

Responsibilities

• Provide direct supervision, coaching, mentoring, and support to Community Inclusion Specialists and Tenancy Peer Support Specialists.
• Conduct regular individual supervision and team meetings focused on service quality, professional development, workload, and program goals.
• Support the onboarding, orientation, and training of new Community Inclusion Specialists and Tenancy Peer Support Specialists.
• Monitor employee performance and provide timely feedback, guidance, recognition, and development support.
• Promote a collaborative team culture consistent with PRN's mission, values, recovery philosophy, and peer-support principles.
• Coordinate schedules, caseload distribution, workload balancing, and coverage in partnership with the Manager.
• Assist the Manager with performance evaluations, performance improvement, and corrective action processes as assigned.
• Coordinate community inclusion and tenancy support referral assignments and monitor timely follow-up, engagement, service delivery, and case closure.
• Review caseloads and coach staff through complex situations involving transition planning, community participation, lease compliance, housing retention, service barriers, and housing stability.
• Manage an assigned caseload, providing individualized support, coordinating resources, and maintaining timely documentation to support each person’s goals, preferences, and community participation.
• Ensure required NC DHHS tools and relevant community participation assessments are completed accurately and used to guide person-centered planning, in accordance with current requirements and guidance.
• Support staff in applying the Temple University Mattering framework to strengthen belonging, valued social roles, community connection, and quality of life.
• Ensure services reflect System of Care values and are person-centered, strengths-based, trauma-informed, recovery-oriented, and culturally responsive.
• Monitor service delivery, productivity, engagement, and program outcomes and address concerns with staff and the Manager.
• Identify service gaps, recurring barriers, trends, and opportunities for program improvement.

Skills

Leadership

Staff supervision

Coaching

Mentoring

Communication

Peer-support principles

Education

NC Certified Peer Support Specialist credential

Tools

Microsoft Office

Job description

Promise Resource Network in Charlotte, NC seeks a Community Inclusion and Tenancy Supervisor to lead and coach Community Inclusion Specialists and Tenancy Peer Support Specialists. The role focuses on ensuring high-quality, person-centered housing support and tenancy services across Shelter Care Plus programs.

The successful candidate will supervise staff, coordinate referrals, monitor compliance, and drive improvements in documentation and engagement while maintaining a recovery‑oriented,