Community Inclusion Specialist

Promise Resource Network Inc.; Charlotte (NC); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Sick time

PTO

401K

EAP

Life insurance (optional)

Short-term disability

Long-term disability

Job summary

Promise Resource Network Inc. is hiring a Community Inclusion Specialist in Charlotte, NC. This full-time role focuses on transitioning TCL-eligible members to permanent housing and connecting them with services to enhance quality of life and community tenure.

The position requires NC PSS certification, lived recovery experience, strong communication, and a valid NC driver’s license. Benefits include comprehensive health and retirement options, as well as training opportunities.

Qualifications

• Current North Carolina Certified Peer Support Specialist.
• Lived experience with substance use disorder and/or mental health challenges.
• Belief in recovery and peer support philosophy.
• Willingness to receive training and mentoring.
• Strong communication and collaboration skills.
• Must have a valid NC Driver’s license.

Responsibilities

• Follow-through on referrals and coordinate with Program Manager and Alliance staff.
• Provide information about housing, services, supports, and opportunities to promote inclusion.
• Complete required assessment tools and coordinate opportunities based on needs and preferences.
• Use the Mattering framework to improve quality of life.
• Collaborate with Alliance staff and other partners to implement the project.
• Attend weekly program meetings and schedule planning with member and guardians.
• Support member to connect with peers and community resources.
• Provide training and skill-building to prepare for/advance community living.
• Assist in reporting and billing documentation as needed.

Skills

Peer support

Lived experience

Excellent communication

Time management

Interpersonal skills

Valid NC Driver’s license

Teamwork

Advocacy

Education

NC Certified Peer Support Specialist

Tools

Microsoft Office

Job description

Community Inclusion Specialist

Job Categories: Peer Support Specialist

Job Types: Full Time

Job Locations: Charlotte NC

Salary: $19 - 22 per hour

Full-time role. Pay is $19 – $22/hr based on experience. Benefits include health insurance, dental insurance, vision insurance, sick time, PTO, 401K, EAP, life insurance (optional), and short-term/long-term disability.

About Promise Resource Network

Promise Resource Network is a nonprofit survivor-led organization that disrupts illness-based approaches to mental health and substance use by understanding the impacts of trauma and supporting healing, wellness, and recovery

About The Position

The Community Inclusion Specialist (CIS) will complete to (a) transition TCL-eligible members from Adult Care Homes (ACH) to Permanent Supportive Housing and (b) assist members to connect to services, supports, and access different opportunities within their community to enhance quality of life and increase community tenure. Supports/services include but are not limited to: Individual Placement and Supports‑Supported Employment (IPS‑SE), Benefits Counseling, educational opportunities, medical/physical health services, and other community inclusion activities to increase their quality of life.

Location: Charlotte, NC

Job Type: Full-time

Recovery Café Support

• Follow-through on referrals assigned by the Program Manager to TCL members who are receiving Community Inclusion Peer Support, Transition Services, or who have successfully transitioned to Permanent Supportive Housing.
• Provide education and information about housing, services, supports, and opportunities to promote community inclusion.
• Complete NC DHHS Informed Decision Making (IDM) Tools and Community Participation Assessments as identified by Temple University. Coordinate available opportunities based on identified needs and preferences.
• Use “Mattering” (Temple University) as a driving framework for increased Quality of Life.
• Communicate routinely with the Program Manager Alliance to coordinate efforts for community transition and enhanced quality of life.
• Complete and submit documentation as specified.
• Provide necessary information to Program Manager for reporting needs and to Accounting Manager to ensure complete billing/invoicing as required by Alliance to receive reimbursement for services rendered.
• Adhere to System of Care values and principles in providing a person centered, strength-based service delivery approach to assist members in achieving their outcomes.
• Attend case review meetings with Alliance’s TCLI staff as requested for applicable individuals.
• Collaborate with Alliance and any other identified partners in implementing this project.
• Engage in outreach activities with Alliance staff to facilitate a positive working relationship with external stakeholders that encourages referrals and successful service engagement.
• At minimum, participate in weekly program meetings as facilitated by Program Manager.
• Schedule planning meetings, as needed with the member, guardian, and facility.
• Complete face-to-face or virtual (if appropriate) visits with the member/guardian.
• Support member to connect with other peers in their community.
• Provide additional training and skill building to prepare for and enhance community living.
• Connect member to additional supports and notify Alliance staff for assistance with Provider referral for services with an emphasis on IPS-SE. A minimum of weekly collaboration is expected for all individuals receiving IPS-SE services.
• Adhere to Supportive Housing best practices to ensure the member is living in a safe, decent, and affordable home which includes:
• Choice of housing
• Functional separation of housing and services
• Decent, safe, and affordable housing
• Housing integration
• Access to housing
• Flexible, voluntary, and recovery focused services
• Active outreach and engagement
• Connecting people to benefits and community-based services
• Providing direct supports for housing retention
• Collaborate with local Alliance Housing Specialists to identify other potential avenues for housing for individuals that is self-sustaining.
• As assigned by the Program Manager, work with local churches, nonprofits, thrift stores to identify cost effective ways for individuals receiving this service to furnish their homes.
• As assigned by the Program Manager, work with community resources and organizations to ensure member is aware of ways to fully integrate into his or her community utilizing physical and behavioral health, social, spiritual, financial, transportation, vocational and educational resources.

Qualifications And Experience

• Current North Carolina Certified Peer Support Specialist.
• Lived experience with substance use disorder and/or mental health challenges, meeting eligibility requirements for NC PSS certification.
• Belief in the recovery potential of all people and is committed to the philosophy of peer support by reinforcing their ability to work and/or achieve personal goals.
• Ability to receive guidance, training, and mentoring to grow skills and knowledge.
• Demonstrates leadership by modeling PRN’s mission, values, philosophy, and guidance to team members.
• Demonstrates taking personal responsibility, being dependable, reliable, working as a team player, and utilizing personal determination skills.
• Demonstrates honesty, integrity, is ethical and approachable.
• Ability to interact effectively with the public, providers, and other stakeholders.
• Committed to personal recovery and wellness and has a personal history of recovery and lived experiences in seeking and receiving crisis-based support.
• Ability to manage time and complete tasks.
• Knowledge of a variety of computer software applications in word processing, spreadsheets, databases and presentation.
• Demonstrate honesty, and integrity, is ethical, and is approachable.
• Excellent communication skills (oral and written) using active and reflective listening, asking curious questions, validating others’ experiences, remaining non-judgmental, and demonstrating effective conflict resolution skills.
• Must have a valid NC Driver’s license.

Salary: $19 – $22 per hour

Promise Resource Network is an equal opportunity employer. We strongly encourage individuals with lived experience, people of color, LGBTQ+ individuals, and those from other historically marginalized groups to apply.

Why You’ll Love Working Here

• Mission-Driven Impact: Be part of a team that makes real change in people’s lives every day. Your work will directly contribute to transforming communities and empowering individuals on their recovery journeys.
• Dynamic Work Environment: Every day brings new challenges and opportunities to make a difference. From one-on-one support to community outreach, you’ll experience a variety of impactful work.
• Growth Opportunities: At PRN, we’re invested in your growth. We provide ongoing training, peer support certification, and opportunities to advance into leadership roles or specialize in areas like advocacy and recovery.
• Comprehensive Training: Become a certified Peer Support Specialist and gain expertise in trauma-informed care, person-centered planning, and more.
• Supportive Culture: We’re committed to fostering a positive, collaborative environment where everyone is respected, empowered, and valued.
• Meaningful Impact: Every day, you’ll help individuals find their way to recovery and a better quality of life, knowing your work makes a tangible difference.

Equal Opportunity Employer

PRN is committed to creating an inclusive workplace. We welcome applications from people of all backgrounds and do not discriminate on the basis of race, gender, religion, sexual orientation, or physical ability.

Join the PRN Family. Together, we can make a difference.