Community Inclusion Shelter Care Plus Supervisor

Promise Resource Network; Charlotte (NC); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Sick time

PTO

401K

EAP

Life insurance

Short-term disability

Long-term disability

Job summary

Promise Resource Network in Charlotte, NC seeks a Community Inclusion and Tenancy Supervisor to lead and coach Community Inclusion Specialists and Tenancy Peer Support Specialists. The role focuses on ensuring high-quality, person-centered housing support and tenancy services across Shelter Care Plus programs.

The successful candidate will supervise staff, coordinate referrals, monitor compliance, and drive improvements in documentation and engagement while maintaining a recovery‑oriented,

Qualifications

• Current North Carolina Certified Peer Support Specialist credential or eligibility to become certified within the timeframe established by PRN.
• Lived experience with mental health and/or substance use recovery consistent with peer‑support values and certification requirements.
• At least three years of experience providing peer support, community inclusion, tenancy support, supportive housing, or related behavioral health services.
• Demonstrated experience providing leadership, mentoring, coaching, or day‑to‑day guidance to others.
• Knowledge of community inclusion, tenancy support, Shelter Care Plus, Housing First, Permanent Supportive Housing, recovery‑oriented systems of care, peer‑support principles, and person‑centered practices.
• Ability to supervise, coach, develop, and hold team members accountable while maintaining a respectful and supportive environment.
• Strong communication, relationship‑building, conflict‑resolution, organization, and time‑management skills.
• Ability to review documentation, monitor compliance, interpret service expectations, and manage multiple priorities and deadlines.
• Ability to interact effectively with members, families, guardians, providers, community partners, and other stakeholders.
• Proficiency with Microsoft Office and electronic documentation systems.
• Valid North Carolina driver’s license, reliable transportation, and proof of insurance when applicable.
• Ability to travel throughout the assigned service area.

Responsibilities

• Provide direct supervision, coaching, mentoring, and support to Community Inclusion Specialists and Tenancy Peer Support Specialists.
• Conduct regular individual supervision and team meetings focused on service quality, professional development, workload, and program goals.
• Support the onboarding, orientation, and training of new Community Inclusion Specialists and Tenancy Peer Support Specialists.
• Monitor employee performance and provide timely feedback, guidance, recognition, and development support.
• Promote a collaborative team culture consistent with PRN's mission, values, recovery philosophy, and peer-support principles.
• Coordinate schedules, caseload distribution, workload balancing, and coverage in partnership with the Manager.
• Assist the Manager with performance evaluations, performance improvement, and corrective action processes as assigned.
• Coordinate community inclusion and tenancy support referral assignments and monitor timely follow-up, engagement, service delivery, and case closure.
• Review caseloads and coach staff through complex situations involving transition planning, community participation, lease compliance, housing retention, service barriers, and housing stability.
• Manage an assigned caseload, providing individualized support, coordinating resources, and maintaining timely documentation to support each person’s goals, preferences, and community participation.
• Ensure required NC DHHS tools and relevant community participation assessments are completed accurately and used to guide person-centered planning, in accordance with current requirements and guidance.
• Support staff in applying the Temple University Mattering framework to strengthen belonging, valued social roles, community connection, and quality of life.
• Ensure services reflect System of Care values and are person-centered, strengths-based, trauma-informed, recovery-oriented, and culturally responsive.
• Monitor service delivery, productivity, engagement, and program outcomes and address concerns with staff and the Manager.
• Identify service gaps, recurring barriers, trends, and opportunities for program improvement.

Skills

Leadership

Staff supervision

Coaching

Mentoring

Communication

Peer-support principles

Education

NC Certified Peer Support Specialist credential

Tools

Microsoft Office

Job description

Full-Time role. Pay is $50,000 - $54,000 per year based on experience. Benefits include health insurance, dental insurance, vision insurance, sick time, PTO, 401K, EAP, life insurance (optional), and short-term/long-term disability.

About Promise Resource Network

Promise Resource Network is a nonprofit survivor-led organization that disrupts illness-based approaches to mental health and substance use by understanding the impacts of trauma and supporting healing, wellness, and recovery.

About The Position

The Community Inclusion and Tenancy Supervisor provides direct supervision, coaching, and operational oversight to Community Inclusion Specialists and Tenancy Peer Support Specialists serving Shelter Care Plus and related housing programs. The Supervisor helps ensure timely, high-quality, person-centered services that support community participation, successful housing transitions, housing stability, and long-term community tenure. This position oversees referral follow-up, caseload coordination, documentation quality, staff development, tenancy support, and day-to-day program performance. The Supervisor serves as the primary operational resource for Community Inclusion Specialists and Tenancy Peer Support Specialists and partners closely with the Tenancy Support and Community Inclusion Manager to support contract compliance, housing retention, successful service engagement, and improved quality of life for members served.

Location: Charlotte, NC
Job Type: Full-time

Responsibilities

Staff Leadership and Supervision

• Provide direct supervision, coaching, mentoring, and support to Community Inclusion Specialists and Tenancy Peer Support Specialists.
• Conduct regular individual supervision and team meetings focused on service quality, professional development, workload, and program goals.
• Support the onboarding, orientation, and training of new Community Inclusion Specialists and Tenancy Peer Support Specialists.
• Monitor employee performance and provide timely feedback, guidance, recognition, and development support.
• Promote a collaborative team culture consistent with PRN's mission, values, recovery philosophy, and peer-support principles.
• Coordinate schedules, caseload distribution, workload balancing, and coverage in partnership with the Manager.
• Assist the Manager with performance evaluations, performance improvement, and corrective action processes as assigned.

Program Operations and Service Oversight

• Coordinate community inclusion and tenancy support referral assignments and monitor timely follow-up, engagement, service delivery, and case closure.
• Review caseloads and coach staff through complex situations involving transition planning, community participation, lease compliance, housing retention, service barriers, and housing stability.
• Manage an assigned caseload, providing individualized support, coordinating resources, and maintaining timely documentation to support each person’s goals, preferences, and community participation.
• Ensure required NC DHHS tools and relevant community participation assessments are completed accurately and used to guide person-centered planning, in accordance with current requirements and guidance.
• Support staff in applying the Temple University Mattering framework to strengthen belonging, valued social roles, community connection, and quality of life.
• Ensure services reflect System of Care values and are person-centered, strengths-based, trauma-informed, recovery-oriented, and culturally responsive.
• Monitor service delivery, productivity, engagement, and program outcomes and address concerns with staff and the Manager.
• Identify service gaps, recurring barriers, trends, and opportunities for program improvement.

Documentation Compliance and Reporting

• Review staff documentation for accuracy, quality, timeliness, completeness, and compliance with organizational, contractual, and funding requirements.
• Ensure required member contacts, planning meetings, face-to-face or appropriate virtual visits, assessments, and service activities are documented.
• Provide the Manager with information needed for program reporting and provide Accounting with complete and accurate information needed for billing and invoicing.
• Support quality assurance reviews, case reviews, audits, data collection, and corrective action activities.
• Maintain appropriate confidentiality and ensure staff follow PRN policies, documentation standards, and applicable requirements.

Community Inclusion and Housing Support

• Guide staff in helping members identify and access services, supports, and opportunities that reflect their goals, preferences, strengths, and informed choices.
• Support connections to employment services, including Individual Placement and Supports Supported Employment, benefits counseling, education, healthcare, transportation, social supports, and other community resources.
• Ensure staff collaborate consistently with members, guardians, providers, and contract partners, to support successful transitions and sustained community living.
• Promote adherence to Supportive Housing best practices, including housing choice, integration, affordability, voluntary services, active engagement, benefit access, and housing retention support.
• Coach staff in developing natural support, peer connections, skill-building opportunities, and meaningful community participation.
• Assist staff in addressing barriers and coordinating with housing specialists, providers, community organizations, and other partners.

Shelter Care Plus and Tenancy Support

• Oversee tenancy-support services for members participating in Shelter Care Plus and other assigned supportive housing programs.
• Guide staff in helping members understand lease obligations, communicate with landlords and property managers, and address concerns that may place housing at risk.
• Monitor housing stability, tenancy goals, and follow-up activities and ensure emerging risks are identified and addressed promptly.
• Support staff in coordinating move-ins, housing orientations, home visits, landlord communication, reasonable‑accommodation requests, and connections to community‑based resources within the scope of the program.
• Ensure tenancy services remain voluntary, recovery‑focused, person‑centered, and consistent with Housing First and Permanent Supportive Housing practices.
• Assist with resolving housing‑related barriers and coordinate with the Manager, housing partners, landlords, providers, and referral sources when additional intervention is needed.
• Monitor required Shelter Care Plus documentation, service expectations, housing‑related reporting, and contractual deliverables.

Collaboration and Stakeholder Engagement

• Maintain effective working relationships with contract partners, managed care organizations, county agencies, Shelter Care Plus partners, landlords, housing providers, service providers, and community organizations.
• Participate in case reviews, interdisciplinary meetings, stakeholder meetings, and community meetings as assigned.
• Support outreach efforts that strengthen referral relationships and improve member engagement.
• Respond to day‑to‑day stakeholder questions and elevate significant concerns, risks, or service barriers to the Manager.
• Promote coordination across PRN programs to strengthen continuity, peer engagement, and service effectiveness.

Administrative Responsibilities

• Assist with program planning, implementation, evaluation, and continuous improvement.
• Monitor program supplies, resources, and operational needs and communicate needs to the Manager.
• Participate in required supervision, leadership meetings, training, and organizational activities.
• Complete other related duties consistent with the purpose and level of the position.

Qualifications & Experience

• Current North Carolina Certified Peer Support Specialist credential or eligibility to become certified within the timeframe established by PRN.
• Lived experience with mental health and/or substance use recovery consistent with peer‑support values and certification requirements.
• At least three years of experience providing peer support, community inclusion, tenancy support, supportive housing, or related behavioral health services.
• Demonstrated experience providing leadership, mentoring, coaching, or day‑to‑day guidance to others.
• Knowledge of community inclusion, tenancy support, Shelter Care Plus, Housing First, Permanent Supportive Housing, recovery‑oriented systems of care, peer‑support principles, and person‑centered practices.
• Ability to supervise, coach, develop, and hold team members accountable while maintaining a respectful and supportive environment.
• Strong communication, relationship‑building, conflict‑resolution, organization, and time‑management skills.
• Ability to review documentation, monitor compliance, interpret service expectations, and manage multiple priorities and deadlines.
• Ability to interact effectively with members, families, guardians, providers, community partners, and other stakeholders.
• Proficiency with Microsoft Office and electronic documentation systems.
• Valid North Carolina driver’s license, reliable transportation, and proof of insurance when applicable.
• Ability to travel throughout the assigned service area.

Preferred Qualifications

• Previous formal supervisory or team‑lead experience overseeing community inclusion, tenancy support, or supportive housing services.
• Experience with documentation review, quality assurance, contract compliance, billing support, or program reporting.
• Experience working with Transitions to Community Living, contract partners, Informed Decision‑Making tools, Community Participation Assessments, or the Mattering framework.
• Experience supporting individuals transitioning from Adult Care Homes to Permanent Supportive Housing.
• Experience working with Shelter Care Plus, landlord engagement, housing‑retention planning, lease‑related concerns, or supportive housing compliance.

Work Environment and Travel

• Work is performed in PRN offices, community‑based locations, members' homes, partner organizations, and other service settings. The position requires regular local travel, computer and telephone use, and periods of sitting, standing, and walking.

Salary: $50,000 - $54,000 per year

PRN believes that all persons are entitled to equal employment opportunity. We do not discriminate against our employees or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual preference, sexual orientation, physical handicap or medical condition. Equal Employment Opportunity will be extended to all persons in all aspects of the employer‑employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.