Housing Case Manager / Site Manager

Covenant Case Management Services; Albemarle (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

The Covenant Case Management Services site in Stanly County is seeking a Site Manager for the Tenant Case Management Program to provide non-clinical, person-centered support to members housing-stability goals. This role collaborates with health and community partners to connect residents with services and resources.

Responsibilities include maintaining regular contact, developing Plans, coordinating with providers, and documenting all interactions in compliance with HIPAA and program standards.

Qualifications

• Must have high school diploma or equivalent.
• Valid driver's license and ability to travel to work sites.
• Ability to pass background check and credentialing.
• Strong communication, documentation, and interpersonal skills.

Responsibilities

• Maintain scheduled contact with assigned members to support housing stability and independent living skills.
• Assist members with developing and achieving whole health and resiliency goals.
• Link members to behavioral health, medical, community, and natural support resources as needed.
• Participate in creation and updates of Plans (Person-Centered, Crisis, Housing Stabilization).
• Provide education, engagement and support to members and families/caregivers using non-clinical approaches.
• Document all service contacts and interventions per program standards.

Skills

Communication

Documentation

Interpersonal skills

Travel readiness

Non-clinical support

Education

High School diploma or equivalent

Associate/Bachelor’s in Human Services/Related field

Job description

Site Manager – Tenant Case Management Program

Reports To: Clinical Professional Development Director

Location: Stanly County, On-Site

Job Type: Full-Time

Schedule: 2:30pm - 8:30pm, Monday-Sunday

Position Summary

The Site Manager is responsible for providing non-clinical, person-centered support services to individuals receiving Tenant Case Management through Covenant Case Management Services. This position assists members in maintaining housing stability, accessing behavioral health and community services, building life skills, and supporting whole health and resiliency goals in accordance with the Vaya Health Tenant Case Management program requirements.

Key Responsibilities

• Maintain scheduled contact with assigned members to support housing stability, independent living skills, and crisis prevention.
• Assist members with developing and achieving whole health and resiliency goals.
• Link members to behavioral health, medical, community, and natural support resources as needed.
• Participate in the creation and updates of Person-Centered Plans, Crisis Plans, or Housing Stabilization Plans for members not linked to a behavioral health provider.
• Provide education, engagement, and support to members and their families/caregivers using non-clinical approaches.
• Maintain a working knowledge of the Eviction Prevention Protocol and support intervention steps as needed.

Documentation & Reporting

• Document all service contacts and interventions using required logs and monthly service notes in accordance with program standards.
• Assist clients with the completion of their annual recertification documentation.
• Submit accurate and timely documentation, signatures, and required reports.
• Maintain applicant/waitlist tracking as assigned and support Residential Selection Committee processes.
• Maintain confidentiality and comply with HIPAA and Medicaid regulations.
• Assist clients with required work order and maintenance forms.
• Coordinate services with local vendors.

Collaboration & Communication

• Work closely with Vaya Health Residential Housing Specialists, ARC of NC Property Management staff, and internal Covenant Case Management team members.
• Participate in interviews for housing applicants as requested.
• Notify supervisors of member concerns, safety risks, or eviction risks promptly.
• Represent the agency in a professional and ethical manner in community settings.

Qualifications

Required

• High School diploma or equivalent
• Valid driver’s license, reliable transportation, and ability to travel to work site
• Ability to pass background check and required credentialing
• Strong communication, documentation, and interpersonal skills

Preferred

• Experience working with MH/SU/IDD/TBI populations
• Experience in case management, supportive housing, or human services
• Associate or Bachelor’s degree in Human Services, Psychology, Social Work, or related field

Work Environment & Physical Requirements

• Field-based position requiring travel to housing sites
• Ability to sit, stand, walk, and lift up to 25 lbs occasionally
• Must maintain professional boundaries and safety practices

Equal Employment Opportunity Statement

Covenant Case Management Services actively encourages applications from individuals of all backgrounds and lived experiences. We believe diversity strengthens our ability to serve individuals and families with dignity, respect, and compassion.

Covenant Case Management Services is an Equal Employment Opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other protected characteristic under applicable federal, state, or local laws.

We are committed to providing a workplace free from discrimination and harassment and to fostering a diverse, inclusive, and respectful environment for all employees, contractors, and applicants. Employment decisions are based on qualifications, merit, and business needs.