Housing Case Manager

Coastal Horizons; Wilmington (NC); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Educational loan repayment programs

401K retirement plan

Paid time off and holidays

Professional development opportunities

Job summary

Coastal Horizons seeks a Housing Case Manager to provide therapeutic case management for housing, homeless, and residential programs. You will screen, assess, link to services, coordinate care, and coordinate transportation for clients.

Responsibilities include attending Continuum of Care meetings, home visits, and monthly case management sessions to advance goals of permanent supportive housing. Requires Bachelor’s in human services and experience in relevant fields.

Qualifications

• Bachelor’s Degree in human services or equivalent combination of education and experience.
• Experience in substance use and/or mental health case management.
• Training to provide evidence-based care coordination, clinical screens, and support treatment recommendation follow-through.

Responsibilities

• Screen, admit, and orient clients to Coastal Horizons programs.
• Conduct comprehensive assessment of clients’ life domain areas.
• Link clients to community services, income assistance, employment, and medical and medication needs.
• Coordinate service linkage and assist with medical and medication management.
• Perform home visits and inspections.
• Gather, enter, and document client information and interactions.
• Participate in local Continuum of Care meetings.
• Arrange transportation for clients to treatment, medical appointments, and community resources.
• Monitor client compliance with program expectations.
• Participate in admissions and discharges, and respond to emergency client needs.
• Assist clients in accessing pharmaceutical care charity programs.
• Develop and maintain a network of supportive agencies for referrals.
• Communicate and collaborate with apartment owners, landlords, and housing agencies.
• Engage in regular consultation with team members and supervisor for high‑quality services and documentation.
• Coordinate with QRT, ORHP and Homeless Outreach Teams; attend weekly team meetings.
• Conduct monthly case management sessions with participants to further goals of permanent supportive housing.
• Transport clients utilizing a company car or van.

Skills

Substance use case management

Mental health case management

Care coordination

Clinical screens

Follow-through with treatment plans

Education

Bachelor’s Degree in human services

Job description

Job Posting

Provides therapeutic case management services for Coastal Horizons housing, homeless and residential levels of care. Duties include screening, admission, orientation for these programs, assessment of client’s life domain areas, linkage to services in the community, income assistance and employment, assistance coordination of service linkage, medical and medication needs in coordination with client medical needs.

Home visits, inspections, gathering, entering and documenting client information and interactions, and participation in local Continuum of Care meetings to enhance communication and continuity of care.

Case manager will also provide or arrange transportation for clients to and from treatment, medical appointments, and other community resource appointments, and monitor client compliance with program expectations.

Job Details

Title: Housing Case Manager

Location: On‑Site

Schedule: Full‑Time

Responsibilities

• Screen, admit, and orient clients to Coastal Horizons programs.
• Conduct comprehensive assessment of clients’ life domain areas.
• Link clients to community services, income assistance, employment, and medical and medication needs.
• Co‑ordinate service linkage and assist with medical and medication management.
• Perform home visits and inspections.
• Gather, enter, and document client information and interactions.
• Participate in local Continuum of Care meetings.
• Arrange transportation for clients to treatment, medical appointments, and community resources.
• Monitor client compliance with program expectations.
• Participate in admissions and discharges, and respond to emergency client needs.
• Assist clients in accessing pharmaceutical care charity programs.
• Develop and maintain a network of supportive agencies for referrals.
• Communicate and collaborate with apartment owners, landlords, and housing agencies.
• Engage in regular consultation with team members and supervisor for high‑quality services and documentation.
• Coordinate with QRT, ORHP and Homeless Outreach Teams; attend weekly team meetings.
• Conduct monthly case management sessions with participants to further goals of permanent supportive housing.
• Transport clients utilizing a company car or van.

Required Educational/Experiential Qualifications

• Bachelor’s Degree in human services.
• Experience and skills in substance use and/or mental health case management.
• Training to provide evidence‑based care coordination, clinical screens, and support treatment recommendation follow‑through.

OR

• An equivalent combination of education and experience.

Position Highlights

• Coordinates admissions to the HHH Program.
• Participates in admissions and discharges; responds to emergency client needs.
• Assists clients in accessing pharmaceutical care charity programs.
• Develops and maintains a network of supportive agencies for necessary referrals.
• Communicates and collaborates with apartment owners, landlords, and housing agencies.
• Engages in regular consultation with team members and supervisor to ensure ethical and high‑quality services and documentation.
• Coordinates with QRT, ORHP, and Homeless Outreach Teams; attends weekly team meetings.
• Conducts monthly case management sessions with participants.
• Transports clients utilizing a company car or van.
• Subject to environmental hazards and potential exposure to human body fluids; subject to OSHA requirements on blood‑borne pathogens.

Additional Information

• Ability to assertively interact with and monitor client behavior.
• Strong interpersonal communication and professional boundary skills.
• Knowledge of community resources for clients with substance abuse problems.
• Ability to represent the Agency in community forums and conduct advocacy efforts.
• Knowledge of laws, regulations, and policies governing mental health and substance abuse treatment, residential services and supportive housing.
• Effective oral and written communication.
• Strong organization skills and schedule management.
• Comfortable working with client populations.
• Basic computer skills.
• Ability to network and coordinate efforts between treatment, medical, and other support systems.
• Physical ability to perform basic life operational functions (climbing, stooping, crouching, reaching, etc.).
• Capability to lift objects up to 10 pounds occasionally.
• Requires visual acuity for extensive reading.
• Valid NCDL and a good driving record.
• Effective placement and retention of clients in the housing program.
• Completion and acceptance of the Annual Performance Report by HUD yearly.
• Meeting or exceeding program goals with clients/participants.
• Community liaison and involvement with committees that further client goals and reduce return to higher levels of care.
• Decrease number of clients returning to higher levels of care through improved service delivery.
• Increase connections in the community that support clients after discharge, including employment assistance or disability determination.

Salary & Benefits

• Competitive salary based on experience.
• Comprehensive medical, dental, and vision insurance.
• Educational loan repayment programs and career growth opportunities.
• Retirement savings plan/401K.
• Paid time off programs, rollover hours, 14 paid holidays.
• Employee engagement activities, resource groups, and diversity events.

Request For Accommodations

If you require an accommodation during the application process, please contact us at [e-mail].

EEO STATEMENT

Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees.