Housing Case Manager

Carolinas CARE Partnership; Charlotte (NC); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Professional development

Job summary

Carolinas CARE Partnership is hiring a Housing Case Manager in Charlotte to support clients in securing permanent housing and building economic and social-emotional self-sufficiency. You will conduct assessments, create individualized plans, link to resources, and manage a 15–20 client caseload.

The role emphasizes trauma-informed, client-centered services, collaboration with the Housing Manager and Behavioral Health Team, and ongoing outreach to engage clients and promote well-being.

Qualifications

• Bachelor’s degree in social work and 2 years of case management with chronically homeless adults.
• MSW with 1 year of case management experience with chronically homeless adults.
• Valid driver’s license and reliable transportation.
• Ability to read leases, medical records and court documents; strong writing and reporting skills.

Responsibilities

• Provide case management and service coordination to assist clients in achieving housing stability and health.
• Develop and implement individualized care plans with clients, addressing daily living skills and employment linkage.
• Link clients to community resources, conduct home visits, and manage a caseload of 15–20 clients.
• Maintain confidentiality and document case management notes clearly and accurately.

Skills

HIV/AIDS knowledge

Case management

Trauma-informed care

Communication

Documentation

Cultural sensitivity

Microsoft 365

Education

Bachelor’s degree in social work

MSW (Master of Social Work)

Tools

HMIS

Job description

About Us:

Carolinas CARE Partnership empowers individuals and families through comprehensive, client-centered services that promote stable housing, improved health outcomes, and long-term economic mobility. We are committed to advancing health equity by integrating substance use treatment, HIV prevention and education, and holistic wraparound case management—including employment support and life skills development—to break cycles of poverty and improve quality of life for underserved communities.

Job Summary

The Housing Case Manager is responsible for providing housing stabilization services to help clients achieve and maintain permanent housing while promoting economic and social/emotional self-sufficiency. This role involves conducting assessments, creating individualized case plans, linking clients to community resources, conducting home visits, and managing a caseload of 15-20 clients. The Housing Case Manager will work to support clients in overcoming barriers to stable housing and improving their overall well-being.

Core Responsibilities

• Provide case management and service coordination to assist clients in achieving optimal health and housing stability through person-centered, trauma-informed services.
• Work closely with the Housing Manager and Behavioral Health Team to complete initial psychosocial assessments for all clients.
• Develop and implement individualized care plans in collaboration with clients, addressing areas such as daily living skills, money management, employment linkage, benefits establishment, and access to substance abuse and mental health care.
• Assist clients in securing safe, permanent housing, ensuring long-term housing stability.
• Provide crisis intervention as needed, offering immediate support during times of urgent need.
• Identify client service needs and address barriers to accessing necessary resources.
• Maintain compliance with organizational workflows, policies, and procedures to ensure effective program delivery and accreditation standards.
• Prepare presentations and conduct monthly outreach sessions to raise awareness and engage clients.
• Facilitate group meetings and develop an activities calendar to support the psychosocial well-being of clients.
• Ensure confidentiality and security of sensitive materials regarding client programs and participants.
• Perform additional responsibilities or tasks as needed to support the organization’s mission and goals.

Knowledge, Skills, and Abilities

• In-depth knowledge of HIV/AIDS, the social determinants of health, housing instability, and homelessness, including the assessment, development of goals, and intervention techniques.
• Awareness and sensitivity to cultural differences and diverse family dynamics, with the ability to implement effective interventions tailored to clients’ needs.
• Proficiency in Microsoft 365 and other relevant software tools.
• Strong written and oral communication skills, including the ability to document case management notes clearly and accurately.
• Familiarity with community resources and support services in Charlotte-Mecklenburg and the surrounding areas including SC.
• Knowledge of various housing resources, including governmental and private sector programs, and their protocols and expectations.

Qualifications

• Bachelor’s degree in social work minimum of 2 years of case management experience with chronically homeless adults, severe & persistent mental illness, and/or substance use disorder.
• Master’s degree in social work (MSW) minimum of 1 years of case management experience with chronically homeless adults, severe & persistent mental illness, and/or substance use disorder.
• Valid driver’s license and reliable transportation
• Ability to read and interpret documents such as leases, medical records, background checks, court documents, and written documents.
• Ability to write reports and develop presentations
• HUD CPD Part 5 Income Calculation Certificate within 30 days
• Experience using HMIS or obtain HMIS Certification within the first 30 days.
• SOAR certification or willingness to obtain in the first 90 day
• Experience working in case management or social services, particularly with individuals experiencing homelessness or housing instability, is preferred.
• Strong organizational skills and ability to manage multiple clients and priorities effectively.

Compensation and Benefits

• Competitive salary based on experience.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for professional development and growth within the organization.

Working Relationships with Others:

The Housing Case Manager interacts with federal funders, Carolinas CARE Partnership staff, clients, volunteers and board members and community partners,

Equal Employment Opportunity:

At CCP, our mission is to seek justice through health and housing. The communities we serve are diverse and we celebrate and encourage diversity in our staff. We recognize that inclusive teams make the strongest teams, and we encourage people from all backgrounds to apply, especially BIPOC, women, members of the LGBTQIA community, and people living with HIV.