Housing Assistant- FT

GraceWorks Ministries Inc; Franklin (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

GraceWorks Ministries in Franklin, TN, seeks a Housing Assistant to support Neighbor Services by processing rent assistance requests and coordinating documentation and communications with neighbors and landlords.

The role provides front desk support, helps Graceworkers, and upholds confidentiality while assisting with scheduling and community resources; bilingual English/Spanish is strongly preferred.

Qualifications

• Bachelor's degree in social work, human services, or related field preferred.
• Bilingual English and Spanish strongly preferred.
• Excellent communication and interpersonal abilities.
• Proficiency with Word and Excel; ability to learn new database systems.

Responsibilities

• Review rent assistance requests and gather required documentation.
• Communicate with neighbors and landlords; approve and submit payments.
• Provide front desk support and assist Graceworkers as needed.
• Maintain confidentiality of neighbor information and support with scheduling.
• Collaborate with community partners and donors; participate in events.

Skills

Bilingual English/Spanish

Interpersonal skills

Communication skills

Problem-solving

Organizational skills

Education

Bachelor's degree in social work, Human Services, or related field

Tools

Word

Excel

Database systems

Job description

POSITION SUMMARYThe Housing Assistant will be responsible for supporting the Neighbor Services department in processing new and existing Rent Assistance requests, while also providing support to the Front desk staff and the Graceworkers.PRIMARY DUTIES AND RESPONSIBILITIES include the following:Deliver outstanding customer service while exhibiting compassion and respect towards all individuals within the communityReview initial rent assistance requests, gather supporting documentation, communicate with neighbors and landlords, approve and submit payment requestsDocument and update neighbors accounts based on interactions and services providedHandle Neighbors inquiries and complaints in a timely mannerAct as backup for Front Desk staff when neededProvides support to the Neighbor Services teamSchedule Food appointmentsProvide neighbors with information and other resources for additional supportUnderstand and follows the Shelter program guidelinesParticipates in GraceWorks’ fundraising events and outreach events.Answer phone calls and respond to email inquiries in a timely mannerMaintain confidentiality of Neighbor’s informationWork collaboratively with community partners and Services ProvidersAble to react to change productively and handle all other duties/essential tasks as assigned.All other duties as assigned.SUPERVISORY RESPONSIBILITIESNoneQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION AND/OR EXPERIENCEBachelor's degree in social work, Human Services, or related field preferred.OTHER SKILLSProficiency in both English and Spanish is strongly preferred. Strong interpersonal skills; ability to communicate effectively with a diverse range of individuals; motivated, energetic self-starter with strong problem-solving skills; good judgment; ability to handle multiple tasks simultaneously; computer literate with working knowledge of Word and Excel; ability to learn new database systems; highly developed organizational, planning and oral and written communication skills; excellent time and self-management skills; strong sense of initiative and ability to work under pressure on multiple projects; ability to work independently and as a part of a teamWORK ENVIRONMENTPosition involves everyday risks or discomforts that require standard safety precautions. Position requires standing on concrete floors and lifting of up to 20 lbs and moving items on occasion