Housing Assistant- FT

Graceworks Ministries; Franklin (TN); On-site; USD 24,796 - 27,552; Full time

Job summary

GraceWorks Ministries in Franklin, TN is seeking a Housing Assistant to support Neighbor Services by processing rent assistance requests and helping at the front desk. You will gather documents, communicate with neighbors and landlords, and submit payment requests while maintaining confidentiality.

Ideal candidates hold a bachelor’s degree in social work or related fields and are proficient in Word and Excel.

Qualifications

• Requires a Bachelor’s degree in social work, human services or related field.
• Proficiency in English; Spanish strongly preferred.
• Strong interpersonal and communication skills; able to handle multiple tasks.
• Proficient with Word and Excel; familiarity with databases.

Responsibilities

• Process rent assistance requests and verify supporting documentation.
• Coordinate with neighbors, landlords and Graceworks staff to submit payment requests.
• Maintain neighbor accounts and respond to inquiries and complaints promptly.
• Provide information and resources; support front desk operations as needed.

Skills

Bilingual

Interpersonal skills

Communication

Time management

Education

Bachelor's degree in social work, Human Services, or related field

Tools

Word

Excel

Database systems

Job description

Job Location: 104 SOUTHEAST PARKWAY SUITE 100 - FRANKLIN, TN 37064

Position Type: Full Time

Salary Range: $18.00 - $20.00 Hourly

Job Category: Admin - Clerical

POSITION SUMMARY

The Housing Assistant will be responsible for supporting the Neighbor Services department in processing new and existing Rent Assistance requests, while also providing support to the Front desk staff and the Graceworkers.

• Deliver outstanding customer service while exhibiting compassion and respect towards all individuals within the community
• Review initial rent assistance requests, gather supporting documentation, communicate with neighbors and landlords, approve and submit payment requests
• Document and update neighbors accounts based on interactions and services provided
• Handle Neighbors inquiries and complaints in a timely manner
• Act as backup for Front Desk staff when needed
• Provides support to the Neighbor Services team
• Schedule Food appointments
• Provide neighbors with information and other resources for additional support
• Understand and follows the Shelter program guidelines
• Participates in GraceWorks’ fundraising events and outreach events.
• Answer phone calls and respond to email inquiries in a timely manner
• Maintain confidentiality of Neighbor’s information
• Work collaboratively with community partners and Services Providers
• Able to react to change productively and handle all other duties/essential tasks as assigned.
• All other duties as assigned.

SUPERVISORY RESPONSIBILITIES

-None

QualificationsQUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Bachelor's degree in social work, Human Services, or related field preferred.

OTHER SKILLS

Proficiency in both English and Spanish is strongly preferred. Strong interpersonal skills; ability to communicate effectively with a diverse range of individuals; motivated, energetic self-starter with strong problem-solving skills; good judgment; ability to handle multiple tasks simultaneously; computer literate with working knowledge of Word and Excel; ability to learn new database systems; highly developed organizational, planning and oral and written communication skills; excellent time and self-management skills; strong sense of initiative and ability to work under pressure on multiple projects; ability to work independently and as a part of a team

WORK ENVIRONMENT

Position involves everyday risks or discomforts that require standard safety precautions. Position requires standing on concrete floors and lifting of up to 20 lbs and moving items on occasion.