Case Manager - Permanent Supportive Housing (PSH)

Mercy House; Santa Ana (CA); On-site; USD 52,000 - 54,000; Full time

Benefits offered by this job

Flexible medical coverage options

Dental, vision, life, accident, and 3%

Paid Time Off (Vacation + Sick)

Mileage reimbursement

Referral bonus program

Career growth opportunities

Job summary

Mercy House in Santa Ana, CA is seeking a Housing Solutions Case Manager to support residents in the Permanent Supportive Housing program. You will conduct needs assessments, develop individualized housing plans, provide referrals and advocacy, and maintain accurate client records.

Responsibilities include managing a 17–30 client caseload, applying harm reduction and trauma-informed care, coordinating life skills workshops, and partnering with landlords and community resources to sustain housing

Qualifications

• Bachelor’s Degree in Social Work or related field preferred.
• Experience with chemical health, mental health, and co-occurring disorders is preferred.
• Spanish language skills are of significant value.

Responsibilities

• Maintain a caseload of 17–30 individuals and develop housing plans.
• Use harm reduction and trauma-informed care in services.
• Assist residents with credit counseling, job search, and life skills.
• Coordinate workshops and community activities for residents.

Skills

Crisis intervention

Trauma-informed care

Case management

Communication

Spanish language

Education

Bachelor’s Degree in Social Work

Job description

Status: Full-Time, Non-ExemptPayrate: $25.00-$26.00/hourSchedule: Monday - Friday 8:30 a.m. - 5:00 p.m., with crisis availability as neededMission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."Benefits Offered:Flexible medical coverage optionsVoluntary dental, vision, life, accident, critical illness, and hospital insurancePaid Time Off (Vacation + Sick Pay)Flexible Spending AccountEmployee Assistance Program403(b) savings plan with up to 3% company matchingPaid on-the-job training and orientationMileage reimbursementReferral bonus programOpportunities for career growthJob Summary: The Housing Solutions Case Manager is a member of the Permanent Housing Team and is required to participate in all stages of client service including ongoing needs assessments, individualized housing plans, support, information, referrals, and advocacy for individuals who are in the Mercy House Permanent Supportive Housing Program. This position will ensure that prospective clients are screened for all eligible services and provide residential services to the project that includes life skills workshops and community building events/activities.This position requires successful working relationships with residents that support their ability to increase their self-reliance. This position will influence and recognize positive behavior changes and will identify problems and obstacles that threaten to undermine residents’ self-reliance and housing stability. Keeping clear and accurate files and records is essential to this position. This position will ensure that the team is practicing trauma informed and client focused strategies.Essential Duties and Responsibilities:Client/Service DeliveryMaintain a minimum caseload of 17-30 individuals and engage regularly with residents to develop and monitor each individual’s housing plan based on housing assessment that addresses identified barriers, including short- and long-term measurable goals (goal is to meet with clients weekly or as needed)Utilize harm reduction interventions and methodologies to provide client-centered services to keep them in housingUtilize skills regarding crisis prevention and interventionPractice Trauma Informed Care when interacting with clientsImplement Eviction Prevention strategies to support residents in needAssist residents to build upon their strengths and recognize their needs in a respectful mannerVisit and inspect resident apartments to ensure that they are properly maintainedBe knowledgeable of community resources and refer clients as neededOrganize and facilitate social and recreational activities designed to promote community involvement and peer supportWork with volunteers and community resources to assure that residents are linked with services such as employment, education, tutoring and/or mentoring as appropriateAttend trainings that increase knowledge of effectively meeting clients’ needs (including co-occurring disorders, harm reduction, and cultural competence)Facilitate relationship building between landlords/caretakers and residentsParticipate in the emergency on call schedule to ensure resident needs are metResident ServicesAssist residents with establishing individual and family goals and maintain safe, stable affordable housingFacilitate resident’s participation with credit counseling, computer training, financial literacy education and job search assistance to help them achieve greater levels of success in their livesDistribute focus group surveys and organize community building and/or other enrichment activities for residents based on responses and that meet the funding requirements for the projectCoordinate life skills workshops on topics such as job search skills, parenting skills, time and stress management, health and wellness, and interpersonal relationship and communication skillsCoordinate job readiness workshops to support residents in job search job skills developmentProvide residents with information about available services in the communityAssist residents to access services through referral and advocacyAssist residents in building support networks with other residents, family and friendsDesign and coordinate holiday and community building eventsCreate activity/event calendar and flyers to distribute to residents on a monthly basisCreate newsletters highlighting events and activities held onsite and distribute to residents and project partners on a quarterly basisOutreach and Community RelationsMaintain active involvement with neighbors and program partnersMaintain active involvement with community service organizationsTeam/Staff RelationsWork in partnership with the property management team during the leasing and tenancy phases to promote 1) effective communication; 2) united service delivery and 3) a supportive community environment for all residentsWork as a Mercy House team member with all staff and volunteers in order to implement the mission and core values of the agencyAttend regular internal and external agency meetingsWork as part of team to plan and develop resident programsAdministrationKeep accurate, up to date documentation on all clients, including but not limited to individual housing plans, housing assessments case notes, case files etc.Complete all paperwork in a timely and accurate manner that ensures payment to the project and agency from various sourcesAssist with any and all data collection systemsWillingness to gain knowledge and understanding of Adult Rehabilitative Mental Health Services and Substance Abuse TreatmentsOther duties, as assignedKnowledge of:Confidentiality and the legal and ethical issues pertaining to case managementEffective documentation and guidelinesRequirements:Education and ExperienceBachelor’s Degree, Social Work (or related field) with experience working in chemical health, mental health, co-occurring disorders is preferredPersons with less than a BA/BS degree but with at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and additional issues are welcome to applyGeneralA valid CA driver’s license, proof of insurance, and a reliable vehicle are required. Must be comfortable utilizing your own vehicle to conduct home visits, visit clients at shelters, meet clients out in the community, etc.Ability to work effectively with a diverse population; plan, organize and prioritize duties; speak effectively before small groups; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with othersDependability, responsibility and the ability to communicate effectively and respectfully are required skillsDesired skills include organizational skills, strong written and verbal communication skills, strong creative thinking skills, attentiveness to details and being customer orientedFluency in Spanish is of significant valuePhysical RequirementsAbility to lift up to 50 poundsProlonged periods of sitting at a desk and working on a computer