Case Manager - Rapid Rehousing

Mercy House; Santa Ana (CA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Flexible medical coverage options

Voluntary dental, vision, life, and 保险

PTO (Vacation + Sick Pay)

Flexible Spending Account

Employee Assistance Program

403(b) with company matching up to 3%

Mileage reimbursement

Referral bonus program

Paid training and orientation

Career growth opportunities

Job summary

Mercy House in Santa Ana, CA seeks a Housing Solutions Case Manager to assist clients in obtaining and sustaining permanent housing using the Housing First model. You will conduct intakes, develop housing stabilization plans, and monitor progress toward housing goals with empathy and evidence-based methods.

The role emphasizes trauma-informed care, motivational interviewing, and collaboration with CES meetings, landlords, and service providers.

Qualifications

• Bachelor’s degree in social work or related field and/or four years of experience.
• Experience working with homeless populations is highly preferred.
• Ability to communicate clearly, organize duties, and intervene in crises when needed.

Responsibilities

• Provide case management services including intakes, housing stabilization plans, and goal setting.
• Advocate for clients and coordinate housing resources and referrals.
• Maintain case notes, program logs, and HMIS data in a timely manner.
• Collaborate with landlords, service providers, and tenants to sustain housing.

Skills

Case management

Trauma-informed care

Motivational Interviewing

Crisis intervention

Communication skills

Client-centered approach

Education

Bachelor's degree in social work or related field

Four years of social work/human services experience

Tools

HMIS database

Microsoft Office

Job description

Status: Full-Time, Non-ExemptPay: $23.00-$23.50/hourSchedule: Monday-Friday 9:00 a.m. - 5:30 p.m.Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."Benefits Offered:Flexible medical coverage optionsVoluntary dental, vision, life, accident, critical illness, and hospital insurancePaid Time Off (Vacation + Sick Pay)Flexible Spending AccountEmployee Assistance Program403(b) savings plan with up to 3% company matchingPaid on-the-job training and orientationMileage reimbursementReferral bonus programOpportunities for career growthJob Summary: The Housing Solutions Case Manager, under the direction of the Housing Solutions Manager, is responsible for assisting Mercy House clients in obtaining and sustaining permanent housing by utilizing the Housing First Model. This position is responsible for providing case management services and housing advocacy to clients that enter our system of care. The Housing Solutions Case Manager role assesses clients, evaluates effectiveness of housing plans, and tracks progress made by clients towards the clients’ housing goals. This position advocates for and supports the clients enrolled in the Rapid Re-housing and Homeless Prevention Programs.Essential Duties and Responsibilities:Program OversightAttend Family Support Team (FST) and/or multi-disciplinary team (MDT) meetings as assigned by supervisorProvide comprehensive Case Management services including intakes, housing stabilization plans, goals planning, linking, and monitoringUtilize client focused strategies and harm reduction methodologies to help clients stabilize their housingPractice Trauma Informed Care and Motivational Interviewing techniquesMaintain case notes using the GIRP (Goal, Intervention, Response, Plan) formatProvide tenant education, advocacy, and referrals to various services as neededDevelop individual case management plans, including financial planning, and housing goals with recipient individuals and/or familiesMeet regularly with clients to track progress in the program and ensure they are following program requirementsUnderstand the importance of achieving quality outcomes for clientsEmpower clients in a manner that is supportive, objective and client centeredMaintain case files up to date and ensure that all necessary client information is submitted into the HMIS database in a timely mannerUpdate the program’s master logs daily and ensure information is accurate for each caseCoordinate home visits with clients as necessaryConduct Habitability Inspections as neededAssist clients with employment and housing related barriersAssist clients to build upon their strengths and recognize their needs in a respectful mannerBe knowledgeable of community resources and link clients to such resources as neededFollow all case management policies within the agencyMaintain a caseload as assigned by supervisorParticipate in the Coordinated Entry System meetings weekly, following all CES policies and procedures to request client matches and submit updates as neededAssist clients in searching for housing, provide housing leads, and facilitate relationships between landlords and clientsProvide support and mediate landlord/resident issues as necessary to help client sustain their housingComplete re-certification of assistance as necessary and gather required documentation from clients in a timely mannerConduct follow-ups with clients as assigned by supervisorTeam TasksWork as a team member with all staff, interns and/or volunteers to implement the mission and core values of the agencyAttend and participate in staff meetings, supervision meetings, community meetings, and training workshops as neededAttend monthly meetings with the Housing Solutions team to discuss client progress, needs, and share resourcesCollaborate with the leasing agents (as applicable) and support the clients’ housing effortsAccept the responsibility for aiding the development of a positive team relationship with other case managers and upper managementBe able to work in a fast-paced environment, multi-task, collaborate with other departments, adapt to changes in workload, be trustworthy, reliable, and empatheticAdministrationKeep accurate and updated documentation from all clients, including but not limited to stabilization plans, case notes, call logs, emergency plans, etc.Submit and upload backup documentation in a timely manner related to client servicesAssist with program activities as necessaryDevelop new partnerships with other agencies to enhance current servicesAssist with all data collection systemsEnsure the confidentiality and safety of case files, client information, and have a knowledge base of HIPAA lawsEnsure documents submitted on behalf of the client are valid and submitted on a timely basisUtilize computers and appropriate softwareRespond to calls and emails in a timely mannerPerform tasks independently and be able to prioritize important tasks and deadlinesOccasional lifting of items up to 25lbs. (i.e. accepting donated items, etc.) and prolonged periods of sitting at a desk and working on a computePerform ad hoc projects as appointed by Housing Solutions Supervisor and/or ManagerRequirements:Education and ExperienceBachelor’s degree in social work or related field and/or four years of experience in social work or human services in a public or private organization is a requirementExperience working with the homeless population is highly preferredGeneralA valid CA driver’s license, proof of insurance, and a reliable vehicle are required. Must be comfortable utilizing your own vehicle to conduct home visits, visit clients at shelters, meet clients out in the community, etc.Ability to work effectively with a diverse population; demonstrate ethical behavior; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with clients, landlords, social workers, and other service providersAbility to work in a fast-paced environment and recognize and maintain confidentiality of sensitive client informationDependability, responsibility, and the ability to communicate effectively and respectfullyProficiency in Microsoft Office programs and basic typing, email, and Internet skillsAbility to work some weekends and/or evenings to respond to crisis situations as neededFluency in Arabic, Farsi, Spanish, and Vietnamese is of significant valuePhysical RequirementsAbility to lift up to 50 poundsProlonged periods of sitting at a desk and working on a computer