Housing Solutions Case Manager, PSH (6066)

Mercy House

Santa Ana (CA)

On-site

USD 34,000 - 36,000

Full time

14 days+

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Benefits offered by this job

Medical coverage

Dental & vision insurance

PTO (Vacation + Sick Pay)

FSA

EAP

403(b) plan with up to 3% companymatch

On-the-job training

Mileage reimbursement

Referral bonus

Career growth

Job summary

Mercy House is seeking a Housing Solutions Case Manager to join the Permanent Housing Team in Santa Ana, CA. The role involves assessing needs, developing individualized housing plans, and delivering client-centered services to residents of the Permanent Supportive Housing Program.

You will work to screen clients for eligible services, provide life skills workshops, and advocate for housing stability while maintaining trauma-informed and confidential practices.

Qualifications

Bachelor’s Degree in Social Work (or related field) required.
2+ years direct life experience with long-term homeless populations welcomed.
Spanish language ability is highly valued.
Valid CA driver’s license and reliable vehicle may be required.

Responsibilities

Maintain a caseload of 17–30 residents and develop individual housing plans.
Provide client-centered services using harm-reduction principles.
Apply crisis prevention and intervention techniques.
Practice trauma-informed care in all interactions with residents.
Coordinate life-skills workshops (job search, parenting, finance).
Organize community-building events and ensure proper documentation.

Skills

Crisis intervention

Trauma-informed care

Spanish language

Education

Bachelor’s Degree in Social Work (or related field)

2 years direct life experience with homeless populations

Job description

Job Details

Job Location: Santa Ana, CA 92705

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: $25.00 - $26.00 Hourly

Job Shift: Monday - Friday 8:30 a.m. - 5:00 p.m., with crisis availability as needed

Status: Full-Time, Non-Exempt

Benefits Offered

100% medical coverage of base tier monthly premium
Voluntary dental and vision insurance
Paid Time Off (Vacation + Sick Pay)
Flexible Spending Account
Employee Assistance Program
403(b) savings plan with up to 3% company matching
Paid on-the-job training and orientation
Mileage reimbursement
Referral bonus program
Opportunities for career growth

Job Summary

The Housing Solutions Case Manager is a member of the Permanent Housing Team and is required to participate in all stages of client service including ongoing needs assessments, individualized housing plans, support, information, referrals, and advocacy for individuals who are in the Mercy House Permanent Supportive Housing Program. This position will ensure that prospective clients are screened for all eligible services and provide residential services to the project that includes life skills workshops and community building events/activities. This position requires successful working relationships with residents that support their ability to increase their self-reliance and will influence and recognize positive behavior changes. The role will identify problems and obstacles that threaten to undermine residents’ self-reliance and housing stability, maintain clear and accurate files and records, and ensure the team is practicing trauma-informed and client-focused strategies.

Essential Duties and Responsibilities

Client/Service Delivery

Maintain a minimum caseload of 17-30 individuals and engage regularly with residents to develop and monitor each individual’s housing plan based on housing assessment and identified barriers.
Utilize harm reduction interventions and methodologies to provide client-centered services to keep residents in housing.
Apply skills regarding crisis prevention and intervention.
Practice Trauma-Informed Care when interacting with clients.
Implement Eviction Prevention strategies to support residents in need.
Assist residents to build upon their strengths and recognize their needs respectfully.
Visit and inspect resident apartments to ensure proper maintenance.
Be knowledgeable of community resources and refer clients as needed.
Organize and facilitate social and recreational activities designed to promote community involvement and peer support.
Work with volunteers and community resources to link residents with services such as employment, education, tutoring, and/or mentoring.
Attend trainings that increase knowledge of effectively meeting clients’ needs.
Facilitate relationship building between landlords/caretakers and residents.
Participate in the emergency on‑call schedule to ensure resident needs are met.

Resident Services

Assist residents with establishing individual and family goals and maintain safe, stable, affordable housing.
Facilitate resident participation in credit counseling, computer training, financial literacy education, and job search assistance.
Distribute focus group surveys and organize community building or enrichment activities based on responses and funding requirements.
Coordinate life skills workshops on topics such as job search, parenting, time and stress management, health and wellness, and interpersonal relationship and communication skills.
Coordinate job readiness workshops to support residents in job search and skill development.
Provide residents with information about available community services.
Assist residents in accessing services through referral and advocacy.
Help residents build support networks with other residents, family, and friends.
Design and coordinate holiday and community building events.
Create activity/event calendar and flyers for monthly distribution.
Create newsletters highlighting events and activities distributed quarterly to residents and project partners.

Outreach and Community Relations

Maintain active involvement with neighbors and program partners.
Maintain active involvement with community service organizations.

Team/Staff Relations

Work in partnership with the property management team during leasing and tenancy phases to promote effective communication, unified service delivery, and a supportive community environment.
Collaborate with Mercy House staff and volunteers to implement the mission and core values of the agency.
Attend regular internal and external agency meetings.
Plan and develop resident programs as part of the team.

Administration

Maintain accurate, up-to-date documentation on all clients, including individual housing plans, housing assessments, case notes, and files.
Complete all paperwork timely and accurately to ensure payment to the project and agency from various sources.
Assist with data collection systems.
Gain knowledge of Adult Rehabilitative Mental Health Services and Substance Abuse Treatments.
Perform additional duties as assigned.

Knowledge of

Confidentiality and the legal and ethical issues pertinent to case management.
Effective documentation and guidelines.

Qualifications Requirements

Education and Experience

Bachelor’s Degree in Social Work (or related field) with experience in chemical health, mental health, and co-occurring disorders is preferred.
Individuals with less than a BA/BS but at least 2 years of direct life experience working with long-term homeless, low‑income, and diverse populations and a working knowledge of mental health and related issues are welcome to apply.

General

Valid CA driver’s license, proof of insurance, and a reliable vehicle are required.
Ability to conduct home visits and meet clients in the community using personal vehicle.
Effective communication, crisis intervention, and organizational skills.
Dependability, responsibility, and respectful interpersonal communication.
Organizational, written and verbal communication, creative thinking, attention to detail, and customer orientation.
Fluency in Spanish is of significant value.

Physical Requirements