Housing Access & Coordinated Outreach Specialist

Volunteers Of America Western Washington; Mount Vernon (WA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Vacation time

Sick time

Holidays

Medical/Dental/Vision

HSA

FSA (medical & dependent care)

Employee Assistance Program

403(b) Retirement Plan matching

Professional development

Job summary

Volunteers of America Western Washington is seeking a Coordinated Entry & Outreach Specialist to help connect households at risk of homelessness with the Housing Interest Pool (HIP) and eviction prevention resources across Skagit County. This full-time role supports outreach to individuals facing housing instability and collaborates with partners at agencies and community organizations.

The position requires a Bachelor's degree in a related field and experience with HMIS, housing resources, and

Qualifications

• Bachelor’s degree in human services, social work, public administration, or a related field preferred, or an equivalent combination of education and relevant professional experience.
• Knowledge of Skagit County Coordinated Entry programs and eligibility criteria.
• Familiarity with housing resources, subsidy programs, and barriers faced by vulnerable households.
• Proficiency with computers, Microsoft Office applications (Word, Outlook, and Excel), and the ability to learn new databases.
• Commitment to ongoing training and professional development.
• Reliable transportation for outreach throughout Skagit County and attendance at in-person meetings in Everett.
• Ability to multitask, including navigating computer programs while communicating with clients.
• Ability to exercise sound judgment, maintain professionalism during conflict or crisis situations, and elevate concerns appropriately.

Responsibilities

• Assist clients with enrollment in the Housing Interest Pool (HIP) and connect households at risk of homelessness with eviction prevention resources as needed.
• Utilize VOA’s resource database to connect clients with appropriate community resources, including affordable housing options, mental health services, substance use treatment, food banks, and other services.
• Assist clients with applying for Basic Food benefits through the Department of Social and Health Services (DSHS).
• Perform administrative tasks, including document processing and data entry in the Homeless Management Information System (HMIS).
• Maintain accurate, up-to-date client records, including assessments, check-ins, and case notes.
• Respond to inquiries from the collaborative Skagit Coordinated Entry email account, fulfill requests for documentation or information, and elevate concerns to management as needed.
• Follow up with clients to encourage continued engagement with the Coordinated Entry system.
• Accept referrals from Community Resource Specialists, community service organizations, community colleges, law enforcement, fire departments, food banks, religious organizations and other partners.
• Conduct outreach at community-based organizations to facilitate referrals and improve access for individuals who face barriers to services.
• Participate in community meetings, partner engagements, and outreach events to support Coordinated Entry collaboration and VOA visibility. Participation may occasionally require evening or weekend hours.

Skills

Interpersonal skills

Multitasking

Data entry

Attention to detail

Education

Bachelor's degree in human services

Tools

Microsoft Office (Word, Outlook, Excel)

Job description

Volunteers of America Western Washington is seeking a Coordinated Entry & Outreach Specialist to help connect households at risk of homelessness with the Housing Interest Pool (HIP) and eviction prevention resources across Skagit County. This full-time role supports outreach to individuals facing housing instability and collaborates with partners at agencies and community organizations.

The position requires a Bachelor's degree in a related field and experience with HMIS, housing resources, and