Coordinated Entry & Outreach Specialist (69759)

Volunteers Of America Western Washington; Mount Vernon (WA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Vacation time

Sick time

Holidays

Medical/Dental/Vision

HSA

FSA (medical & dependent care)

Employee Assistance Program

403(b) Retirement Plan matching

Professional development

Job summary

Volunteers of America Western Washington is seeking a Coordinated Entry & Outreach Specialist to help connect households at risk of homelessness with the Housing Interest Pool (HIP) and eviction prevention resources across Skagit County. This full-time role supports outreach to individuals facing housing instability and collaborates with partners at agencies and community organizations.

The position requires a Bachelor's degree in a related field and experience with HMIS, housing resources, and

Qualifications

• Bachelor’s degree in human services, social work, public administration, or a related field preferred, or an equivalent combination of education and relevant professional experience.
• Knowledge of Skagit County Coordinated Entry programs and eligibility criteria.
• Familiarity with housing resources, subsidy programs, and barriers faced by vulnerable households.
• Proficiency with computers, Microsoft Office applications (Word, Outlook, and Excel), and the ability to learn new databases.
• Commitment to ongoing training and professional development.
• Reliable transportation for outreach throughout Skagit County and attendance at in-person meetings in Everett.
• Ability to multitask, including navigating computer programs while communicating with clients.
• Ability to exercise sound judgment, maintain professionalism during conflict or crisis situations, and elevate concerns appropriately.

Responsibilities

• Assist clients with enrollment in the Housing Interest Pool (HIP) and connect households at risk of homelessness with eviction prevention resources as needed.
• Utilize VOA’s resource database to connect clients with appropriate community resources, including affordable housing options, mental health services, substance use treatment, food banks, and other services.
• Assist clients with applying for Basic Food benefits through the Department of Social and Health Services (DSHS).
• Perform administrative tasks, including document processing and data entry in the Homeless Management Information System (HMIS).
• Maintain accurate, up-to-date client records, including assessments, check-ins, and case notes.
• Respond to inquiries from the collaborative Skagit Coordinated Entry email account, fulfill requests for documentation or information, and elevate concerns to management as needed.
• Follow up with clients to encourage continued engagement with the Coordinated Entry system.
• Accept referrals from Community Resource Specialists, community service organizations, community colleges, law enforcement, fire departments, food banks, religious organizations and other partners.
• Conduct outreach at community-based organizations to facilitate referrals and improve access for individuals who face barriers to services.
• Participate in community meetings, partner engagements, and outreach events to support Coordinated Entry collaboration and VOA visibility. Participation may occasionally require evening or weekend hours.

Skills

Interpersonal skills

Multitasking

Data entry

Attention to detail

Education

Bachelor's degree in human services

Tools

Microsoft Office (Word, Outlook, Excel)

Job description

Job Details: Job Location: Housing Services Skagit - Mount Vernon, WA 98273, Position Type: Full Time, Education Level: Bachelor's Degree - 4 Year Degree, Salary Range: $27.09 - $29.94 Hourly, Job Shift: Day, Volunteers of America is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to better serve and uplift our community - and each other.

This position serves as an alternate point of contact for Skagit County community members who face barriers to enrolling in Coordinated Entry, helping connect households experiencing homelessness or at risk of homelessness to the Housing Interest Pool (HIP). The Coordinated Entry & Outreach Specialist provides individualized support to clients seeking access to critical services, whether virtually, in person at partner agencies, or during scheduled appointments. The position also supports community outreach efforts to assist individuals and households experiencing housing instability, food insecurity, substance use challenges, and other life difficulties.

Principal Activities

• Assist clients with enrollment in the Housing Interest Pool (HIP) and connect households at risk of homelessness with eviction prevention resources as needed.
• Utilize VOA’s resource database to connect clients with appropriate community resources, including affordable housing options, mental health services, substance use treatment, food banks, and other services.
• Assist clients with applying for Basic Food benefits through the Department of Social and Health Services (DSHS).
• Perform administrative tasks, including document processing and data entry in the Homeless Management Information System (HMIS).
• Maintain accurate, up-to-date client records, including assessments, check-ins, and case notes.
• Respond to inquiries from the collaborative Skagit Coordinated Entry email account, fulfill requests for documentation or information, and elevate concerns to management as needed.
• Follow up with clients to encourage continued engagement with the Coordinated Entry system.
• Accept referrals from Community Resource Specialists, community service organizations, community colleges, law enforcement, fire departments, food banks, religious organizations and other partners.
• Conduct outreach at community-based organizations to facilitate referrals and improve access for individuals who face barriers to services.
• Participate in community meetings, partner engagements, and outreach events to support Coordinated Entry collaboration and VOA visibility. Participation may occasionally require evening or weekend hours.

Benefits

• Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours
• Competitive compensation
• Holidays: 9 paid per year + 2 paid floating holidays
• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Flexible Savings Account (FSA) medical & dependent care
• Free Employee Assistance program
• 403(b) Retirement Plan matching
• Professional Development opportunities

We’re looking for candidates who bring the skills, experience, and qualifications needed to succeed in the role and contribute to our team.

Qualifications

• Bachelor’s degree in human services, social work, public administration, or a related field preferred, or an equivalent combination of education and relevant professional experience.
• Knowledge of Skagit County Coordinated Entry programs and eligibility criteria.
• Familiarity with housing resources, subsidy programs, and barriers faced by vulnerable households.
• Proficiency with computers, Microsoft Office applications (Word, Outlook, and Excel), and the ability to learn new databases.
• Commitment to ongoing training and professional development.
• Reliable transportation for outreach throughout Skagit County and attendance at in-person meetings in Everett.
• Ability to multitask, including navigating computer programs while communicating with clients.
• Ability to exercise sound judgment, maintain professionalism during conflict or crisis situations, and elevate concerns appropriately.
• Sensitivity to the needs of individuals experiencing housing instability.
• Strong attention to detail and commitment to data accuracy.
• Excellent interpersonal skills with the ability to work effectively with staff at all levels and individuals from various backgrounds.

We are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals’ race, sex, age, national origin, disability status or any other protected characteristic.