Houseperson - Banquets & Catering

Omni Hotels & Resorts; Eagan (MN); On-site; USD 19,000 - 27,000; Full time

Job summary

Omni Viking Lakes Hotel is seeking a Banquet Houseperson to ensure function rooms meet Omni Standards and guest expectations. You will set up, tear down, and clean spaces used for banquets and conventions.

This role requires attention to detail and exceptional guest service, with a flexible schedule including weekends and evenings. Prior banquet experience is preferred and you will support a fast-paced hospitality team.

Qualifications

• Minimum of 2 years previous banquet experience in a high volume, upscale hotel.
• Exceptional guest service skills.
• High School Diploma required.
• Willing to work a flexible schedule, including weekends, holidays, and evenings.
• Excellent interpersonal and communication skills.
• Strong attention to detail and good judgment.
• Ability to multitask and stay friendly in a fast-paced environment.
• Teamwork-oriented and positive attitude.

Responsibilities

• Cleans Function Rooms Prior to Set-up.
• Set up, stock, and maintain meeting rooms.
• Provides required amenities, as dictated by Banquet Department Standards.
• Refreshes meeting rooms during and in-between meal and coffee breaks.
• Break down meeting rooms as soon as possible after the end of function.
• Completes Special Projects as directed by department management.
• Moves convention material boxes, programs, etc. from hotel receiving docks, registration areas, sleeping rooms, or suites.
• Cares for banquet equipment.
• Accommodates special customer needs, hanging banners for meetings and food/beverage functions.
• Respond to last-minute requests and communicate changes to appropriate departments.
• Must follow all details as described on Banquet Event Orders (BEO's).
• Fulfills assigned tasks to ensure that function rooms meet all requirements reflected on the daily worksheets are met.
• Walls, baseboards, and light fixtures cleaned.
• Room to be vacuumed thoroughly.
• Drapes to be hung properly.
• Lighting and temperature control to client's request.
• Banquet equipment.
• Tablecloths and skirting to be cleaned and pressed.
• Uniformity among all set-ups in accordance.
• Ensures that cleanliness and order of all storage and back of house areas is to ensure a productive, safe and energy-conserving work environment.
• Responsible for adhering to hotel policies and procedures, as well as all associate safety trainings.
• Attend department meetings and other company required trainings.
• Complete other duties as assigned by management.

Skills

Guest service

Interpersonal communication

Education

High School Diploma

Job description

Omni Viking Lakes Hotel is seeking a Banquet Houseperson. The Banquet Houseperson ensures the function room is set according to guest expectations and Omni Standards. To set up, tear down, and clean all space associated with banquets and conventions.

Omni Hotels has been named one of the "Best-Led Companies of 2024" by Glassdoor

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

Salary for this position starts at: $16.50/hour. Full Time Associates at Omni Viking Lakes are entitled to elect the following benefits: Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, 401k and Paid Time Off Accrual.

Additional associate benefits offered include discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

• Medical
• Dental
• Vision
• other healthcare benefits
• Paid Maternity Leave
• 401k
• Paid Time Off Accrual

• discounts at the spa and restaurants
• discounted rates at other Omni properties
• corporate discounts
• continued education opportunities
• more

Essential Job Functions:

• Cleans Function Rooms Prior to Set-up.
• Set up, stock, and maintain meeting rooms.
• Provides required amenities, as dictated by Banquet Department Standards.
• Refreshes meeting rooms during and in-between meal and coffee breaks.
• Break down meeting rooms as soon as possible after the end of function.
• Completes Special Projects as directed by department management.
• Moves convention material boxes, programs, etc. from hotel receiving docks, registration areas, sleeping rooms, or suites.
• Cares for banquet equipment.
• Accommodates special customer needs, hanging banners for meetings and food/beverage functions.
• Respond to last-minute requests and communicate changes to appropriate departments.
• Must follow all details as described on Banquet Event Orders (BEO's).
• Fulfills assigned tasks to ensure that function rooms meet all requirements reflected on the daily worksheets are met.
• Walls, baseboards, and light fixtures cleaned.
• Room to be vacuumed thoroughly.
• Drapes to be hung properly.
• Lighting and temperature control to client's request.
• Banquet equipment.
• Tablecloths and skirting to be cleaned and pressed.
• Uniformity among all set-ups in accordance.

• Ensures that cleanliness and order of all storage and back of house areas is to ensure a productive, safe and energy-conserving work environment.
• Responsible for adhering to hotel policies and procedures, a as well as all associate safety trainings.
• Attend department meetings and other company required trainings.
• Complete other duties as assigned by management.

Qualifications:

• Minimum of 2 years previous banquet experience in a high volume, upscale hotel required.
• Must have exceptional guest service skills.
• High School Diploma required.
• Must be willing to work a flexible schedule, including weekends, holidays, and evenings.
• Must have excellent interpersonal and communication skills.
• Must have a strong attention to detail, be able to make quick decisions and possess good judgment.
• Ability to multitask and portray a friendly demeanor in a fast-paced environment.
• Must consistently demonstrate a teamwork-oriented and positive attitude.

Physical Requirements:

• Must be able to walk, sit, stoop, kneel, crouch, crawl, and use hands and arms.
• Must be able to push, pull, stoop, bend and lift items of significant weight, up to 50lbs minimum.

Working Environment:

• Interior and exterior or resort property depending on location of events, bar areas, storeroom.
• Exposure to various hazardous chemicals.
• Exposure to food items and beverages.

Tools & Equipment:

• Risers' set-up, service carts, dance floor, stages, air walls, chair dollies.