Banquet Houseperson

Omni Hotels & Resorts; Nashville (TN); On-site; USD 22,000 - 33,000; Full time

Job summary

Omni Hotels & Resorts in Nashville seeks a banquet setup associate to ensure proper setup, upkeep and cleanliness of banquets and meeting spaces according to guest expectations and Omni standards.

You will set tables and equipment, refresh rooms during breaks, and help move materials between docks and rooms. The role requires physical endurance, flexible shifts including nights and weekends, and clear communication with guests and colleagues.

Qualifications

• Clear verbal and written English communication with guests, management and co-workers.
• Previous banquet and event setup experience preferred.
• Hospitality/customer service experience preferred.
• Ability to work cohesively with co-workers across departments.
• Ability to think clearly and make concise decisions in a fast-paced environment.
• Ability to stand, walk and lift up to 50 pounds; work flexible shifts including nights, weekends, and holidays.

Responsibilities

• Cleans banquet and meeting facilities prior to set-up.
• Sets equipment (tables, chairs, linens, office items, etc.) to Daily Work Sheet specifications.
• Provides required amenities as dictated by Banquet Department Standards.
• Refreshes meeting rooms during meal and coffee breaks.
• Breaks down meeting rooms as soon as possible after end of function.
• Moves convention material boxes, programs, etc. between hotel receiving docks, registration areas, sleeping rooms, or suites.
• Cares for the equipment.
• Accommodates special customer needs, hanging banners for meetings and food/beverage functions.
• Organizes back-of-house areas to ensure a productive, safe and energy conserving work environment.
• Inspects function rooms prior to and during breaks to ensure requirements reflected on worksheets are met; floors, walls, drapes, lighting per standards.
• Maintains cleanliness of banquet meeting space and equipment.
• Tablecloths and skirting cleaned and pressed.
• Ensures uniformity among all set-ups.
• Maintains cleanliness and order of storage areas.
• Completes special projects as directed by department management.

Skills

English communication

Banquet setup experience

Hospitality / customer service

Teamwork

Decision making under pressure

Job description

Ensure proper set up, break down, and cleanliness of banquet and meeting facilities according to the guest’s expectations and Omni standards.

Responsibilities

• Cleans banquet and meeting facilities prior to set-up.
• Sets equipment (i.e., tables, chairs, linens, office items, etc.) to Daily Work Sheet specifications.
• Provides required amenities, as dictated by Banquet Department Standards.
• Refreshes meeting rooms during meal and coffee breaks.
• Breaks down meeting rooms as soon as possible after end of function.
• Moves convention material boxes, programs, etc. from hotel receiving docks, registration areas, sleeping rooms, or suites.
• Caring for the equipment.
• Accommodates special customer needs, hanging banners for meetings and food/beverage functions.
• Organizing and maintaining the back of the house areas to ensure a productive, safe and energy conserving work environment.
• Inspects each function room prior to, and during breaks to ensure that all requirements reflected on the daily worksheets are met. Specific hotel standards must also be fulfilled:
• Walls, baseboards, and light fixtures cleaned.
• Room to be vacuumed thoroughly.
• Drapes to be hung properly.
• Lighting and temperature control to client's request.
• Maintain cleanliness of Banquet meeting space and equipment.
• Tablecloths and skirting to be cleaned and pressed.
• Uniformity among all set-ups in accordance.
• Ensures that cleanliness and order of all storage areas is maintained.
• Completes special projects as directed by department management

Qualifications

• Previous banquet and event set up experience, preferred.
• Previous hospitality/customer service experience, preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by radio.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to think clearly, quickly and make concise decisions.
• Ability to prioritize, organize and follow up in a fast-paced environment.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Must be able to stand and walk for an extended period or for duration of shift.
• Must be able to work flexible shifts including nights, weekends, and holidays.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, squatting, kneeling and reaching overhead, standing, and walking for an extended period, or for duration of shift.
• Requires repetitive motion, with consistent use of hands and arms.