Houseperson Supervisor (Full-Time)

Omni Hotels & Resorts; Frisco (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Omni Hotels & Resorts in Frisco, TX seeks a Banquet Set-Up Supervisor to oversee banquet setup, inspect function rooms, and coordinate with meeting planners to fulfill client needs and hotel standards. You will lead banquet housepeople, assign duties, monitor daily sheets and reports, ensure cleanliness, and maintain safety and energy-efficient practices while working nights, weekends, and holidays.

1 year of banquet setup experience and strong leadership are required, with clear English

Qualifications

• A minimum of 1-year banquet set-up experience is required.
• Previous supervisor/leadership experience is strongly preferred.
• Must be familiar with various room sets and able to execute BEO specifications.
• Ability to clearly and pleasantly communicate in English with guests, management, and co-workers.

Responsibilities

• Inspects each function room prior to the event to ensure client needs and hotel standards are met.
• Contacts meeting planners to accommodate last-minute requests and changes.
• Coordinates with banquet house personnel to maintain codes and hygiene requirements.
• Reviews daily worksheets and assigns duties to banquet staff.
• Monitors cleanliness and organization of storage areas and back-of-house.
• Ensures room setup consistency, lighting, temperatures, and equipment readiness.
• Adheres to all hotel policies and disciplinary procedures as needed.
• Works flexible shifts including nights, weekends, and holidays.

Skills

Leadership

Communication

Team coordination

English fluency

Problem solving

Job description

Overview:

Ensure proper set up of meeting and Banquet facilities and assist with the overall supervision of banquet set up.

Responsibilities:

• Inspects each function room prior to the event to ensure that both the client's needs are fulfilled, and the hotel standards are met.
• Responsible for initiating and maintaining contact with each meeting planner (in-house) to ensure that all last-minute requests and changes are provided.
• Meets with banquet house person on a daily basis to ensure that uniform codes and personal hygiene requirements are met in accordance with department standards.
• Reviews daily worksheet and assigns specific duties to each banquet Houseperson.
• Review daily Synergy report.
• Inspects each function room prior to, and during breaks to ensure that all requirements reflected on the daily worksheets are met.
• Walls, baseboards, and light fixtures cleaned.
• Room to be vacuumed thoroughly.
• Drapes to be hung properly.
• Lighting and temperature control to client's request.
• Maintain cleanliness of Banquet meeting space and equipment.
• Tablecloths and skirting to be cleaned and pressed.
• Uniformity among all set-ups in accordance.
• Ensures that cleanliness and order of all storage areas is maintained.
• Organizing and maintaining the back of the house areas to ensure a productive, safe and energy conserving work environment.
• In coordination with the Banquet Setup Manager initiates appropriate disciplinary action for housemen who have committed infractions of the Rules of Conduct as stated in the Omni Hotels Associate Handbook.
• Ensures that all unused rooms are set to department’s standards.
• Executes Associate MOS reports monthly. Provides daily, weekly, and monthly performance feedback to the Associates and reports to the Banquet Setup Manager.
• Recycles whenever possible.
• Complies with hotel standards, policies, and rules.
• Other duties as assigned.

Qualifications:

• A minimum of 1-year banquet set-up experience is required.
• Previous supervisor/leadership experience is strongly preferred.
• Must be familiar with various room sets, with ability to execute BEO specifications.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by radio.
• Ability to work cohesively with co-workers both within and outside of your department.
• Able to work with management on special projects.
• Able to set priorities for the banquet set-up team and provide feedback to others that enhances performance.
• Candidate must have proven leadership skills and must be able to direct, develop and motivate staff.
• Ability to teach employees importance of, and how to greet guests and courteously solve requests.
• Ability to think clearly, quickly and make concise decisions.
• Ability to prioritize, organize and follow up in a fast-paced environment.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Must be able to execute assigned room sets after period of training.
• Must be able to work flexible shifts including nights, weekends, and holidays.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 100 pounds without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.
• Requires repetitive motion, using arms, and hands for an extended period or for an entire shift.