Housekeeping Team Lead & Guest Experience Champion

Lodging Hospitality Management Corporation; Missouri; On-site; USD 40,000 - 50,000; Full time

Job summary

Hilton St Louis at the Ballpark in St. Louis, MO is seeking a Housekeeping Supervisor to support operations and elevate guest satisfaction.

You will oversee a team of housekeepers and public area attendants, ensuring cleanliness and safety across all hotel spaces, including restrooms, corridors and public areas. You will collaborate with the Guest Experience Manager to review satisfaction trends, assist in scheduling, and train staff to meet the highest standards of service.

Qualifications

• One to two years in a supervisory role, ideally in the tourism or hospitality related industry.
• Experience supervising teams preferred.
• Excellent verbal and communication skills.
• Experience working with chemical cleaning agents.
• Strong listening, presentation and decision-making skills.
• Commercial understanding and the ability to anticipate guests’ needs.
• Technically minded and proficient in Microsoft Office Excel, Outlook, PowerPoint and Word.
• Creative problem solver who thrives when presented with a challenge.
• Energetic and eager to tackle new projects and ideas.

Responsibilities

• Assist in the operations and efficiency of the Housekeeping Department.
• Oversee and work with Housekeepers/Public Area Attendants to maintain cleanliness of public areas and restrooms.
• Collaborate with the Guest Experience Manager to review customer satisfaction and trends.
• Develop and implement staff scheduling for efficient coverage.
• Ensure staff receive breaks and daily coverage.
• Lead the housekeeping team to deliver memorable guest experiences.
• Monitor restroom cleanliness and replenish amenities.
• Assist in training and development of team members.

Skills

Leadership

Communication

Team supervision

Guest service

Attention to detail

Problem solving

Tools

Microsoft Office

Job description

Hilton St Louis at the Ballpark in St. Louis, MO is seeking a Housekeeping Supervisor to support operations and elevate guest satisfaction.

You will oversee a team of housekeepers and public area attendants, ensuring cleanliness and safety across all hotel spaces, including restrooms, corridors and public areas. You will collaborate with the Guest Experience Manager to review satisfaction trends, assist in scheduling, and train staff to meet the highest standards of service.