Hotel Housekeeping Supervisor - Lead & Elevate Experience

Lm Services Corporation Group; St. Louis (MO); On-site; USD 36,000 - 52,000; Full time

Job summary

Hilton St Louis at the Ballpark in St. Louis, MO is seeking an experienced Housekeeping Supervisor to oversee public areas and restrooms, ensuring cleanliness and guest satisfaction. You will work with the Guest Experience Manager to optimize staffing and respond to daily facilities needs.

This role requires strong leadership, attention to safety, and excellent communication. Join a team dedicated to delivering outstanding guest experiences at Union Station.

Qualifications

• One to two years in a supervisory role, ideally in the tourism or hospitality industry.
• Experience supervising teams preferred.
• Exceptional leadership skills and proven experience.
• Excellent verbal and communication skills.
• Experience working with chemical cleaning agents
• Strong listening, presentation and decision-making skills.
• Commercial understanding and the ability to anticipate guests’ needs.
• Technically minded and proficient in Microsoft Office Excel, Outlook, PowerPoint and Word.
• Creative problem solver who thrives when presented with a challenge.

Responsibilities

• Assist in the implementation of the operating policies and procedures for the Housekeeping Department.
• In collaboration with the Guest Experience Manager, review customer satisfaction and trends to anticipate needs and meet guest expectations.
• Observe and report daily facility conditions and situations to the Guest Experience Manager.
• Assist in the development and implementation of staff scheduling for the Housekeeping Department to ensure efficient and appropriate coverage.
• Ensure all staff receive their allocated break and ensure daily coverage.
• Ensure the facility is clean, safe and presented to the highest of standards.
• Lead the Housekeeping Team to deliver unique and memorable experiences to guests.
• Monitor and manage the Housekeeping Team to ensure cleanliness of the restrooms including toilets, sinks, urinals, walls, mirrors, tiles, counters, stalls, vents and/or floors with cleaning agents.
• Monitor and manage the replenishment of guest restroom amenities.
• Train and assist the Housekeeping Team to operate mechanized cleaning equipment such as vacuums, polishers, buffers, etc.
• Monitor and maintain the supply inventory.
• Monitor daily housekeeping tasks such as dusting, polishing and cleaning signage, windows, acrylic and carpets.
• Ensure trash cans and sanitary receptacles are emptied regularly.
• Assist in the implementation of department training programs to achieve the best guest experience.
• Assist in the training and development of team members to provide the necessary skills and knowledge in order to perform their jobs.
• Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations.
• Attend training programs to achieve the best guest experience.
• Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.
• Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
• Assist other departments as required.
• Other duties as may be assigned by the Guest Experience Manager from time to time.

Skills

Supervisory experience

Leadership

Communication

Guest service

Tools

Microsoft Excel

Outlook

PowerPoint

Word

Job description

Hilton St Louis at the Ballpark in St. Louis, MO is seeking an experienced Housekeeping Supervisor to oversee public areas and restrooms, ensuring cleanliness and guest satisfaction. You will work with the Guest Experience Manager to optimize staffing and respond to daily facilities needs.

This role requires strong leadership, attention to safety, and excellent communication. Join a team dedicated to delivering outstanding guest experiences at Union Station.