Housekeeping Supervisor: Lead Training & Guest Experience

Pier House; Orlando (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Pier House is seeking a dedicated staff supervisor to manage scheduling, cleaning standards, and training for guest-focused service. You will supervise associates, ensure daily room and public area cleanliness, and handle special requests while maintaining records and safety notices.

Join a team committed to guest experiences in a dynamic hotel setting. The role requires communication, flexibility, and physical stamina to support operations across shifts.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer (6-8 hours).
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed.

Responsibilities

• Prepare schedules for the staff and complete the work distribution report, ensuring all sections are covered.
• Thoroughly inspect guest rooms and public areas daily to ensure they are cleaned according to company standards.
• Train and supervise all new associates and provide on-going training for current staff.
• Check for early make-ups, special requests and VIPs.
• Maintain proper written records for lost and found.
• Run a departure report and recheck all rooms showing up in your assigned section.
• Write up work orders for all repairs and immediately report any broken door locks or safety hazards to management for immediate attention.

Skills

Team player

Self-initiative

Verbal & written communication

Flexible schedules

Office computer skills

Attention to detail

Physical stamina

Job description

Pier House is seeking a dedicated staff supervisor to manage scheduling, cleaning standards, and training for guest-focused service. You will supervise associates, ensure daily room and public area cleanliness, and handle special requests while maintaining records and safety notices.

Join a team committed to guest experiences in a dynamic hotel setting. The role requires communication, flexibility, and physical stamina to support operations across shifts.