Housekeeping Supervisor: Lead Team & Guest Satisfaction

guestservices; Stehekin (WA); On-site; USD 26,000 - 32,000; Full time

Job summary

Guest Services, Inc. seeks a Housekeeping Supervisor to support the General Manager and Operations Manager in all housekeeping operations and property management. The role focuses on delivering financial goals, guest satisfaction, and high service levels while cultivating a team environment.

The candidate should have 2+ years in management, strong customer service, and be capable of coordinating multiple tasks with leadership. This position is typically full-time and on-site.

Qualifications

• High School Diploma or GED preferred.
• At least 2 years of related management experience.
• Bilingual English/Spanish preferred.
• Strong customer service and leadership abilities.

Responsibilities

• Coordinate housekeeping functions for the unit and plan schedules to ensure adequate staffing, supplies, and equipment.
• Ensure guest satisfaction by handling complaints professionally and per service standards.
• Recruit, supervise, train, schedule, discipline, and direct housekeeping staff under management.
• Assist with budgeting and monitoring expenditures for the department.
• Evaluate cleaning products and equipment; maintain inventory of supplies and equipment.
• Maintain safety, sanitation, and OSHA compliance; ensure staff adhere to policies and dress code.
• Monitor safety issues and report to management as needed.

Skills

Leadership

Team leadership

Customer service

Bilingual English/Spanish

Organizational skills

Education

High School Diploma or GED

Bachelor's or Business Degree

Job description

Guest Services, Inc. seeks a Housekeeping Supervisor to support the General Manager and Operations Manager in all housekeeping operations and property management. The role focuses on delivering financial goals, guest satisfaction, and high service levels while cultivating a team environment.

The candidate should have 2+ years in management, strong customer service, and be capable of coordinating multiple tasks with leadership. This position is typically full-time and on-site.