Head Housekeeping Manager | Operations & Guest Experience

Northwood Hospitality LLC; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Northwood Hospitality LLC in Charlotte, NC is seeking a Housekeeping Manager to lead the Housekeeping Department, ensure guest rooms, public areas, and back-of-house spaces are clean, safe, and well-maintained while controlling expenses.

You will direct supervisors, coordinate with Guest Services, Engineering, and Sales to manage schedules, inspections, inventories, and large turn days during group check-ins/out, and you will attend trainings and meetings as required.

Qualifications

• At least 4 years of supervisory experience in a hotel or related field.
• A 4-year college degree preferred; or a 2-year college degree with 2+ years of related experience.

Responsibilities

• Oversee housekeeping operations to ensure clean, safe guest environments.
• Prepare staff schedules according to forecast and budget guidelines.
• Assist in inventory and ordering of housekeeping supplies monthly or quarterly.
• Coordinate with Engineering on maintenance and work orders.
• Conduct pre-shift meetings and communicate with Guest Services.
• Manage large turn days during group check-ins/out.
• Monitor room inspections and ensure timely inspections.

Skills

Hotel supervision

Guest service

Education

Bachelor's degree preferred

2-year degree + experience

Job description

Northwood Hospitality LLC in Charlotte, NC is seeking a Housekeeping Manager to lead the Housekeeping Department, ensure guest rooms, public areas, and back-of-house spaces are clean, safe, and well-maintained while controlling expenses.

You will direct supervisors, coordinate with Guest Services, Engineering, and Sales to manage schedules, inspections, inventories, and large turn days during group check-ins/out, and you will attend trainings and meetings as required.