Housekeeping Supervisor: Lead Rooms & Quality

Titan Asset Management Group; Rochester (MN); On-site; USD 36,000 - 51,000; Full time

Job summary

Titan Asset Management Group is seeking a Housekeeping Supervisor to coordinate room attendants, housemen, and cleaners, ensuring high standards and prompt responses to requests. The role includes supervising staff, planning daily work, and collaborating with departments to deliver timely service.

Responsibilities include training, inspecting, managing morale, and coordinating with vendors. 40-hour work week, Monday through Sunday, with an emphasis on safety and quality control.

Qualifications

• Working knowledge of English.
• Professional appearance and demeanor.
• Customer service skills.
• Basic computer and math skills.
• Minimum 2 years of supervisory housekeeping experience and 2 years of line-level experience.

Responsibilities

• Maintain high housekeeping standards in guest rooms, linens, uniforms, lost and found, laundry, and public spaces.
• Train and supervise new employees on cleaning procedures and safety protocols.
• Inspect work for compliance with standards and document as required.
• Assist the Executive Housekeeper with department morale and biannual QA Audit.
• Coordinate with outside vendors for pest control, laundry, and other services.
• Plan daily employee work sheets and assist with cleaning duties as needed.
• Resolve complaints about service and equipment promptly.
• Ensure efficient communication with other departments for timely service delivery.
• Check and maintain equipment.
• Evaluate employee performance and recommend personnel actions.
• Monitor daily workload and staffing levels within budget.
• Advise desk clerks of rooms ready for occupancy.
• Assist with administrative functions.

Skills

English proficiency

Customer service

Basic computer skills

Basic math

Supervisory experience

Job description

Titan Asset Management Group is seeking a Housekeeping Supervisor to coordinate room attendants, housemen, and cleaners, ensuring high standards and prompt responses to requests. The role includes supervising staff, planning daily work, and collaborating with departments to deliver timely service.

Responsibilities include training, inspecting, managing morale, and coordinating with vendors. 40-hour work week, Monday through Sunday, with an emphasis on safety and quality control.