Housekeeping Supervisor — Lead, Coach & Elevate Guest Rooms

Hyatt Place Chicago/Downtown The Loop; Chicago (IL); On-site; USD 2,893,000 - 3,995,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Travel Discounts

Vacation Pay

Wellness Program

Career Growth

Referral Bonus

Transit Access

Job summary

Hyatt Place Chicago/Downtown The Loop is seeking a Housekeeping Supervisor to lead the housekeeping team and ensure rooms, public areas meet high cleanliness and guest service standards.

This hands-on role requires 1+ year supervisory hospitality experience, strong leadership and communication skills, attention to detail, and the ability to coach a diverse TEAM. Weekend and holiday availability is required; Spanish is highly desired to serve a diverse guest mix.

Qualifications

• 1+ year of hotel supervisory experience.
• Strong leadership, communication, and organizational skills.
• Exceptional attention to detail.
• Ability to coach and motivate a diverse TEAM.
• Positive, professional, guest-focused attitude.
• Flexible availability, including weekends and holidays.
• English fluency; Spanish is highly desired.

Responsibilities

• Inspect guest rooms, floors, public areas, and housekeeping spaces.
• Supervise, coach, and support Room Attendants and Housemen.
• Follow up on cleanliness standards and address discrepancies.
• Communicate with Front Desk regarding room status, late checkouts, DND rooms, and guest requests.
• Ensure housekeeping closets, linens, keys, and supplies are properly maintained.
• Ensure safety, sanitation, and Lost & Found procedures are followed.
• Address guest concerns and support daily housekeeping operations.
• Work closely with Housekeeping Management and other departments.

Skills

Hotel supervisory

Leadership

Attention to detail

Communication

Team coaching

Job description

Hyatt Place Chicago/Downtown The Loop is seeking a Housekeeping Supervisor to lead the housekeeping team and ensure rooms, public areas meet high cleanliness and guest service standards.

This hands-on role requires 1+ year supervisory hospitality experience, strong leadership and communication skills, attention to detail, and the ability to coach a diverse TEAM. Weekend and holiday availability is required; Spanish is highly desired to serve a diverse guest mix.