Housekeeping Supervisor - Guest Experience Leader

Waterville-Valley-Resort; Waterville Valley (NH); On-site; USD 50,000 - 70,000; Full time

Job summary

Waterville-Valley-Resort in Waterville Valley, NH is seeking a Housekeeping Supervisor to oversee daily housekeeping operations, ensuring guest rooms, public areas, and back-of-house spaces meet the resort’s cleanliness and presentation standards.

The role leads and trains staff, coordinates schedules, and collaborates with Front Desk and Maintenance to resolve issues and maintain guest satisfaction while safely managing supplies and expenses.

Responsibilities

• Supervise, train, coach, and motivate housekeeping attendants and other housekeeping staff.
• Assign daily room and public-area cleaning responsibilities based on occupancy and operational needs.
• Inspect guest rooms, suites, public areas, and other spaces to ensure cleanliness and presentation meet standards.
• Address deficiencies promptly and ensure corrections are completed.
• Coordinate with Front Desk regarding room status, priority rooms, early arrivals, late departures, and guest requests.
• Respond professionally to guest concerns and resolve housekeeping-related issues promptly.
• Monitor inventory of linens, towels, cleaning products, guest amenities, and equipment.
• Maintain storage, organization, and safe handling of supplies and chemicals.
• Assist with scheduling, timekeeping, attendance, and staffing needs.
• Train employees on cleaning procedures, safety practices, and proper equipment use.
• Report maintenance issues and safety concerns through proper channels.
• Assist with deep-cleaning projects, seasonal preparations, and high-occupancy periods.
• Carry out other duties as assigned by management.

Job description

Waterville-Valley-Resort in Waterville Valley, NH is seeking a Housekeeping Supervisor to oversee daily housekeeping operations, ensuring guest rooms, public areas, and back-of-house spaces meet the resort’s cleanliness and presentation standards.

The role leads and trains staff, coordinates schedules, and collaborates with Front Desk and Maintenance to resolve issues and maintain guest satisfaction while safely managing supplies and expenses.