Housekeeping Supervisor

Waterville Valley Resort; Waterville Valley (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

Waterville Valley Resort in Waterville Valley, NH is seeking a Housekeeping Supervisor to oversee daily operations, lead a team of attendants, and ensure guest rooms and public areas meet cleanliness and safety standards.

You will coordinate with Front Desk and Maintenance, manage daily schedules, conduct inspections, and drive guest satisfaction through consistent performance and professional teamwork.

Qualifications

• Experience supervising housekeeping staff or teams.
• Ability to inspect rooms and public areas to ensure cleanliness and safety.

Responsibilities

• Supervise, train, coach, and motivate housekeeping attendants and other housekeeping staff.
• Assign daily room and public-area cleaning tasks based on occupancy and operational needs.
• Inspect guest rooms, suites, and public areas for cleanliness and presentation.
• Coordinate with Front Desk regarding room status, arrivals, departures, and guest requests.
• Maintain inventory of linens, towels, cleaning products, and equipment.
• Train staff on cleaning procedures, safety, and equipment use.
• Assist with scheduling, timekeeping, and staffing needs.

Skills

Organized

Guest-focused

Job description

Job Location: Waterville Valley, NH 03215

Position Type: Full Time

Position Summary

The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations and ensuring guest rooms, public areas, and back-of-house spaces meet the resort’s standards for cleanliness, presentation, safety, and guest satisfaction. This position leads and supports housekeeping staff, coordinates daily assignments, conducts quality inspections, manages supplies, and works closely with Front Desk, Maintenance, and other resort departments.

The ideal candidate is an organized, hands‑on hospitality professional who takes pride in maintaining high standards while creating a positive and productive team environment.

Essential Responsibilities

• Supervise, train, coach, and motivate housekeeping attendants and other housekeeping staff.
• Assign daily room and public-area cleaning responsibilities based on occupancy, arrivals, departures, and operational needs.
• Inspect guest rooms, suites, public areas, and other assigned spaces to ensure cleanliness and presentation meet resort standards.
• Address housekeeping deficiencies promptly and follow up to ensure corrections are completed.
• Coordinate closely with the Front Desk regarding room status, priority rooms, early arrivals, late departures, and guest requests.
• Respond professionally to guest concerns and work to resolve housekeeping-related issues promptly.
• Monitor inventory of linens, towels, cleaning products, guest amenities, and equipment.
• Maintain proper storage, organization, and safe handling of housekeeping supplies and chemicals.
• Assist with scheduling, timekeeping, attendance, and staffing needs.
• Train employees on cleaning procedures, resort standards, safety practices, and proper equipment use.
• Ensure employees follow resort, and department safety procedures.
• Report maintenance issues, damages, lost-and-found items, and safety concerns through appropriate channels.
• Assist with deep-cleaning projects, seasonal preparations, special events, and high-occupancy periods.
• Maintain professional communication with other departments and management.
• Help control housekeeping expenses while maintaining appropriate service and cleanliness standards.
• Perform housekeeping duties personally when needed to support the team and maintain operations.
• Carry out other duties as assigned by management.

Qualifications