Housekeeping Supervisor – Guest Experience Leader

Kimpton Hotels & Restaurants; Vero Beach (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Kimpton Hotels & Restaurants seeks a Housekeeping Supervisor to inspect and maintain cleanliness of guest rooms, meeting rooms, hallways, and public areas. You will act as a liaison between guests and cleaners with a positive, friendly attitude.

Responsibilities include reporting on room status, coordinating with Front Desk, and supervising room cleaners to ensure high standards of cleanliness and guest satisfaction.

Qualifications

• High School Diploma preferred.
• 1 year of experience in customer service or similar role.
• Housekeeping supervisory or related job experience preferred.
• Flexible schedule, able to work mornings, nights, holidays and weekends when needed.

Responsibilities

• Prepare inspection report with the status of all guest rooms at the beginning of the shift. This includes all guest requests, out of order rooms, and show rooms for the day.
• Inspect all guest check-out rooms for cleanliness, appropriate guest amenities, and the correct working condition of room equipment.
• Report any substandard conditions or damage of the guest room to the Housekeeping department.
• Evaluate room cleaners on their job performance according to the hotel standards. When necessary, take appropriate action (retraining, etc.) to ensure they are performing at a high quality level.
• Notify Front Desk of all vacant and clean rooms, completion of guest requests, and room status discrepancies.
• The Front Desk will give you all room moves, late check-outs, and additional guest requests for appropriate follow-up action.
• Answer the department telephone using friendly telephone etiquette.
• You'll help guests with special requests, information, and status of Lost & Found items.
• Check the hotel's PMS computer for information concerning room status and to enter updated room status.
• Collect, log, and secure all lost and found items in a locked cabinet, room cleaners' assignment sheets, secure floor keys and office, lock office door.
• Confirm the work schedule for the following day with room cleaners.
• Complete a written report of all room statuses for the Front Desk.
• File all daily reports in the file cabinet.

Skills

Customer service

Supervisory experience

Flexible schedule

Shift work

Education

High School Diploma

Job description

Kimpton Hotels & Restaurants seeks a Housekeeping Supervisor to inspect and maintain cleanliness of guest rooms, meeting rooms, hallways, and public areas. You will act as a liaison between guests and cleaners with a positive, friendly attitude.

Responsibilities include reporting on room status, coordinating with Front Desk, and supervising room cleaners to ensure high standards of cleanliness and guest satisfaction.