Hotel Housekeeping Supervisor | Guest Experience Lead

Kaizen Lab Inc.; Jonesboro (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Kaizen Lab Inc. seeks a Housekeeping Supervisor to oversee daily cleaning operations, inspect areas, train staff, and ensure high guest satisfaction. The role includes coordinating with Front Desk, reporting maintenance needs, and maintaining linen inventories.

The ideal candidate will enforce uniform standards, safety procedures, and assist with hiring and coaching as needed. Responsibilities include monitoring room status, supports in inventory control, VIP requests, and monthly inspections,

Qualifications

• Supervise housekeeping staff across assigned areas.
• Train and evaluate staff performance.
• Provide courteous guest service and address guest inquiries.

Responsibilities

• Supervises the work of the Housekeeping staff in assigned area.
• Inspects areas and rectifies issues.
• Trains, directs, and evaluates housekeeping associates.
• Ensures storage rooms are stocked with linen supplies daily.
• Reports room status to Front Desk and maintenance issues to management.
• Assists in interviewing and hiring, coaching, and counseling as needed.
• Follow key control procedures to ensure safety compliance.

Skills

Staff supervision

Guest service

Training

Uniform standards

Safety procedures

Tools

Housekeeping carts

Linen inventory

VIP requests handling

Job description

Kaizen Lab Inc. seeks a Housekeeping Supervisor to oversee daily cleaning operations, inspect areas, train staff, and ensure high guest satisfaction. The role includes coordinating with Front Desk, reporting maintenance needs, and maintaining linen inventories.

The ideal candidate will enforce uniform standards, safety procedures, and assist with hiring and coaching as needed. Responsibilities include monitoring room status, supports in inventory control, VIP requests, and monthly inspections,