Housekeeping Supervisor — Guest Experience Leader

Mistequa Casino Hotel; Chewelah (WA); On-site; USD 23,000 - 33,000; Full time

Job summary

The Mistequa Casino Hotel in Washington state is seeking a Hotel Housekeeping Supervisor to ensure cleaning standards meet guest expectations and hotel policies. This full-time role requires leadership of the housekeeping team, coordination with other departments, and adherence to SMILE service standards.

You will train staff, inspect rooms and public areas, manage schedules, and maintain equipment. Weekend, holiday, and event coverage is required.

Qualifications

• High school diploma or GED required.
• Excellent guest service skills expected.
• Previous supervisor experience required.
• Ability to be a team player and collaborate well.
• Ability to work independently and exercise good judgment.
• Professionalism, speed, and attention to detail.

Responsibilities

• Provide SMILE service standards and core values in guest interactions.
• Hire and train staff as needed and monitor performance.
• Inspect guest rooms and public areas for quality and cleanliness.
• Coordinate with hotel management and housekeeping team.
• Schedule cleaning activities and assign duties to staff.
• Maintain equipment and report maintenance issues.
• Be available to work weekends, holidays, and special events.
• Adhere to company policies and compliance requirements.

Skills

Guest service

Supervisor experience

Team player

Independent work

Good judgment

Professionalism

Education

High school diploma / GED

Job description

The Mistequa Casino Hotel in Washington state is seeking a Hotel Housekeeping Supervisor to ensure cleaning standards meet guest expectations and hotel policies. This full-time role requires leadership of the housekeeping team, coordination with other departments, and adherence to SMILE service standards.

You will train staff, inspect rooms and public areas, manage schedules, and maintain equipment. Weekend, holiday, and event coverage is required.