Housekeeping Supervisor - Guest Experience Lead

Rit Inn & Conference Center; West Henrietta (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Full benefits package

Flexible scheduling

Free employee parking

Extensive training and advancement

Job summary

RIT Inn & Conference Center in Rochester, NY is seeking a Housekeeping Supervisor to oversee daily housekeeping operations, inspect rooms, manage supplies, and train staff to meet high cleanliness and service standards.

The position involves coordinating scheduling, maintaining productivity, and ensuring readiness of rooms for sale, with opportunities for growth in a fast-paced hotel environment.

Qualifications

• Hotel guestroom cleaning experience required; supervisory experience preferred.
• Ability to read, write, and communicate effectively in English.
• Detail-oriented, service-oriented demeanor.
• Strong leadership, organizational, planning, problem-solving, and communication skills.

Responsibilities

• Provide professional, friendly, and efficient service to all guests.
• Inspect guestrooms, student rooms, and common areas to ensure cleanliness and proper amenities; prepare work orders for deficiencies.
• Maintain stock levels and organization of housekeeping closets.
• Monitor vacant ready rooms daily to ensure readiness for sale.
• Communicate room, supply, or staff issues to management and follow up as needed.
• Assist in ordering linens, towels, cleaning supplies, and guest amenities.
• Communicate cleaning deficiencies to housekeeping staff and ensure corrections are made.
• Assist in staffing, scheduling, and maintaining productivity and payroll targets.
• Serve as a primary trainer for new housekeeping associates and support ongoing staff development.
• Document associate issues, provide input for performance reviews, and assist with HR processes.
• Complete end-of-day paperwork, department projects, and any additional tasks assigned by management.
• Maintain and operate all housekeeping tools, equipment, and supplies properly.
• Respond promptly and courteously to guest requests or concerns.
• Ensure all housekeeping functions are performed correctly in the absence of management.
• Maintain open communication with management regarding departmental activities and deviations from standard procedures.
• Comply with all hotel, departmental, and company policies and procedures.

Skills

English proficiency

Leadership

Communication skills

Customer service

Teamwork

Job description

RIT Inn & Conference Center in Rochester, NY is seeking a Housekeeping Supervisor to oversee daily housekeeping operations, inspect rooms, manage supplies, and train staff to meet high cleanliness and service standards.

The position involves coordinating scheduling, maintaining productivity, and ensuring readiness of rooms for sale, with opportunities for growth in a fast-paced hotel environment.