Housekeeping Supervisor: Growth & Training Leader

Ritinn; Town of Henrietta (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation package

Full benefits package

Flexible scheduling

Extensive training and opportunities

Free employee parking

Job summary

TheRITInn & Conference Center in Rochester, NY is seeking a Housekeeping Supervisor to oversee room inspections, staffing, and training to maintain high cleanliness and operational standards. You will manage supplies, coordinate with management, and ensure productivity while delivering exceptional guest service.

This role supports daily housekeeping operations, ensures rooms and common areas meet standards, and promotes a professional work environment with opportunities for growth.

Qualifications

• Ability to read, write, and communicate effectively in English.
• Hotel guestroom cleaning experience required; supervisory experience preferred.
• Friendly, reliable, enthusiastic, and service-oriented demeanor.
• Strong leadership, organizational, planning, problem-solving, and communication skills.
• Professional appearance and grooming.
• Ability to work independently and collaboratively with others.
• Detail-oriented, committed to quality, and passionate about guest service.

Responsibilities

• Provide professional, friendly, and efficient service to all guests.
• Inspect guestrooms, student rooms, and common areas to ensure cleanliness, proper amenities, and functioning fixtures; prepare work orders for deficiencies.
• Maintain proper stock levels and organization of housekeeping closets, ensuring accessibility and cleanliness.
• Monitor Vacant Ready rooms daily to ensure readiness for sale.
• Communicate room, supply, or staff issues to management and follow up as needed.
• Advise and assist in ordering linens, towels, cleaning supplies, laundry chemicals, and guest amenities.
• Communicate cleaning deficiencies to housekeeping staff and ensure corrections are made.
• Assist in staffing, scheduling, and maintaining productivity and payroll targets.
• Serve as a primary trainer for new housekeeping associates and support ongoing staff development.
• Document associate issues, provide input for performance reviews, and assist with departmental HR processes.
• Complete end-of-day paperwork, department projects, and any additional tasks assigned by management.
• Maintain and operate all housekeeping tools, equipment, and supplies properly.
• Respond promptly and courteously to guest requests or concerns.
• Ensure all housekeeping functions are performed correctly in the absence of management.
• Maintain open communication with management regarding departmental activities and deviations from standard procedures.
• Comply with all hotel, departmental, and company policies and procedures.
• Perform additional tasks as assigned, within scope and ability.

Skills

Communication

Leadership

Team coordination

Customer service

Job description

TheRITInn & Conference Center in Rochester, NY is seeking a Housekeeping Supervisor to oversee room inspections, staffing, and training to maintain high cleanliness and operational standards. You will manage supplies, coordinate with management, and ensure productivity while delivering exceptional guest service.

This role supports daily housekeeping operations, ensures rooms and common areas meet standards, and promotes a professional work environment with opportunities for growth.