Lobby Concierge & Guest Services

Quality Inn and Conference Center; West Henrietta (NY); On-site; USD 2,135,000 - 2,204,000; Full time

Benefits offered by this job

Competitive pay

Full benefits

Flexible scheduling

Career development

Free employee parking

Job summary

The RIT Inn & Conference Center in Rochester, New York, is seeking a housekeeping associate to maintain public spaces, assist guests, and support the hotel’s hospitality team. This on-site role offers a flexible schedule and opportunities for career growth within a premier full-service hotel.

You will clean lobby and public areas, help with laundry tasks, handle guest requests promptly, and ensure equipment is properly maintained.

Responsibilities

• Provide pleasant and professional services to all hotel guests.
• Maintain public areas as follows: Lobby, Corridors, Banquet Areas, Pool Facilities, Entrances, and public restrooms which involves vacuuming, cleaning bathrooms, dusting, sweeping, mopping, trash disposal, etc.
• Properly maintain cleanliness and supplies for public areas.
• Maintain the cleanliness of the laundry room and housekeeping staff rest rooms
• Operate and maintain housekeeping equipment such as vacuum cleaner, floor shampooer, housekeeping carts, mop unit, etc.
• Accommodations made pertaining to guest rooms to include (make bed(s), cleaning bathrooms, vacuuming and dusting) if day staff cannot access during shift due to the fact that guests may have requested late service or guest room may have had a "Do Not Disturb" sign on door during the day.
• Perform turndown service if required.
• Report maintenance concerns
• Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy, such as delivering cots, cribs, pillows and other guest related supplies within 10 minutes of receiving call.
• Assist with laundry operations whenever necessary, such as sorting soiled linen and terry, load and unload washers and dryers, and neatly folding clean linen and terry and placing them in proper storage locations. Task may also include ensuring proper chemical levels in the washing machines and cleaning dryer lint traps and washer filters.
• Comply with all department, hotel, and company policies and procedures.
• Maintain on-going communication and collaboration with staff with the aim of achieving high levels of cooperation and service excellence.

Job description

The RIT Inn & Conference Center in Rochester, New York, is seeking a housekeeping associate to maintain public spaces, assist guests, and support the hotel’s hospitality team. This on-site role offers a flexible schedule and opportunities for career growth within a premier full-service hotel.

You will clean lobby and public areas, help with laundry tasks, handle guest requests promptly, and ensure equipment is properly maintained.