Housekeeping Supervisor

Rit Inn & Conference Center; West Henrietta (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Full benefits package

Flexible scheduling

Free employee parking

Extensive training and advancement

Job summary

RIT Inn & Conference Center in Rochester, NY is seeking a Housekeeping Supervisor to oversee daily housekeeping operations, inspect rooms, manage supplies, and train staff to meet high cleanliness and service standards.

The position involves coordinating scheduling, maintaining productivity, and ensuring readiness of rooms for sale, with opportunities for growth in a fast-paced hotel environment.

Qualifications

• Hotel guestroom cleaning experience required; supervisory experience preferred.
• Ability to read, write, and communicate effectively in English.
• Detail-oriented, service-oriented demeanor.
• Strong leadership, organizational, planning, problem-solving, and communication skills.

Responsibilities

• Provide professional, friendly, and efficient service to all guests.
• Inspect guestrooms, student rooms, and common areas to ensure cleanliness and proper amenities; prepare work orders for deficiencies.
• Maintain stock levels and organization of housekeeping closets.
• Monitor vacant ready rooms daily to ensure readiness for sale.
• Communicate room, supply, or staff issues to management and follow up as needed.
• Assist in ordering linens, towels, cleaning supplies, and guest amenities.
• Communicate cleaning deficiencies to housekeeping staff and ensure corrections are made.
• Assist in staffing, scheduling, and maintaining productivity and payroll targets.
• Serve as a primary trainer for new housekeeping associates and support ongoing staff development.
• Document associate issues, provide input for performance reviews, and assist with HR processes.
• Complete end-of-day paperwork, department projects, and any additional tasks assigned by management.
• Maintain and operate all housekeeping tools, equipment, and supplies properly.
• Respond promptly and courteously to guest requests or concerns.
• Ensure all housekeeping functions are performed correctly in the absence of management.
• Maintain open communication with management regarding departmental activities and deviations from standard procedures.
• Comply with all hotel, departmental, and company policies and procedures.

Skills

English proficiency

Leadership

Communication skills

Customer service

Teamwork

Job description

Are you looking for a fun, flexible, and fast-paced work environment, supportive coworkers, and a chance to grow as a professional? At the RIT Inn & Conference Center, we are committed to satisfying our customers, working collaboratively, and providing career development opportunities for our employees.

The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York perfectly located near most major businesses, residences, and area attractions. Our hotel offers the comfort and convenience of a full service hotel at an affordable price.

Why should you work at the RIT Inn & Conference Center?

• Competitive compensation package
• Full benefits package
• Flexible scheduling
• Extensive training and opportunities to advance
• Free employee parking

Summary

The Housekeeping Supervisor supports the day-to-day operations of the housekeeping department, overseeing room inspections, maintaining supply levels, and assisting in the training and development of staff. This role ensures guest rooms, student rooms, and common areas meet cleanliness and operational standards while promoting a productive and professional work environment.

Key Responsibilities

• Provide professional, friendly, and efficient service to all guests.
• Inspect guestrooms, student rooms, and common areas to ensure cleanliness, proper amenities, and functioning fixtures; prepare work orders for deficiencies.
• Maintain proper stock levels and organization of housekeeping closets, ensuring accessibility and cleanliness.
• Monitor Vacant Ready rooms daily to ensure readiness for sale.
• Communicate room, supply, or staff issues to management and follow up as needed.
• Advise and assist in ordering linens, towels, cleaning supplies, laundry chemicals, and guest amenities.
• Communicate cleaning deficiencies to housekeeping staff and ensure corrections are made.
• Assist in staffing, scheduling, and maintaining productivity and payroll targets.
• Serve as a primary trainer for new housekeeping associates and support ongoing staff development.
• Document associate issues, provide input for performance reviews, and assist with departmental HR processes.
• Complete end-of-day paperwork, department projects, and any additional tasks assigned by management.
• Maintain and operate all housekeeping tools, equipment, and supplies properly.
• Respond promptly and courteously to guest requests or concerns.
• Ensure all housekeeping functions are performed correctly in the absence of management.
• Maintain open communication with management regarding departmental activities and deviations from standard procedures.
• Comply with all hotel, departmental, and company policies and procedures.
• Perform additional tasks as assigned, within scope and ability.

Qualifications

• Ability to read, write, and communicate effectively in English.
• Hotel guestroom cleaning experience required; supervisory experience preferred.
• Friendly, reliable, enthusiastic, and service-oriented demeanor.
• Strong leadership, organizational, planning, problem-solving, and communication skills.
• Professional appearance and grooming.
• Ability to work independently and collaboratively with others.
• Detail-oriented, committed to quality, and passionate about guest service.

Physical Abilities

• Ability to lift up to 25 lbs.
• Walk and stand for extended periods.
• Adequate communication, hearing, and vision skills (with or without correction).
• Ability to read and write.
• Reasonable accommodation can be arranged.

WORK CONDITIONS

• Work is primarily indoors, with lighting and temperature varying by room.
• Lobby marble floors and guestroom surfaces may be slippery when wet.
• Occasional outdoor work, such as trash disposal, subject to weather.
• Frequent interaction with guests of varying needs, personalities, and temperaments.
• Pace of business may vary.

Previous housekeeping or related supervisory experience required. Position is generally days however may occasionally include coverage of evening shift. Open availability including weekends is required.

The rate for this position is $20 to $21 per hour.