Housekeeping Supervisor | Guest Experience Champion

Embassy Suites by Hilton Anaheim North; Anaheim (CA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Company Match

Travel Discounts

Commuter Transit Benefits

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

Embassy Suites by Hilton Anaheim North is seeking a Housekeeping Supervisor to oversee team performance and uphold brand standards. You will train, schedule, and coach associates while ensuring guest service excellence and sustainability guidelines are followed.

Responsibilities include coordinating staffing, assisting with cleaning when needed, and maintaining safety and quality metrics. Experience in housekeeping leadership is preferred; opportunities include growth within the HHM portfolio.

Qualifications

• High School diploma preferred.
• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.

Responsibilities

• Train, schedule, coach and support associates to meet brand/hotel standards and HHM values.
• Screen applicants and hire new employees when needed.
• Train staff to clean rooms efficiently according to established standards.
• Be aware of and communicate guest service scores to drive improvements.
• Issue cleaning supplies and equipment to associates.
• On occasion, clean rooms or assist staff with cleaning rooms.
• Address associate performance and behavior concerns with HHM or vendors.
• Supervise laundry employees, if applicable.
• Prepare work schedules for associates or coordinate with vendors for occupancy.
• Follow EarthView sustainability guidelines and practices.
• Practice safe work habits, wear PPE and follow MSDS/OSHA standards.
• Assist in the breakfast area as needed.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Train staff

Scheduling

Coaching

Guest service awareness

Education

High School diploma

Job description

Embassy Suites by Hilton Anaheim North is seeking a Housekeeping Supervisor to oversee team performance and uphold brand standards. You will train, schedule, and coach associates while ensuring guest service excellence and sustainability guidelines are followed.

Responsibilities include coordinating staffing, assisting with cleaning when needed, and maintaining safety and quality metrics. Experience in housekeeping leadership is preferred; opportunities include growth within the HHM portfolio.