Housekeeping Supervisor - Elevate Guest Experience

IHG Hotels & Resorts; Fort Leavenworth (KS); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

InterContinental 62s Group plc is seeking a housekeeping supervisor to oversee room attendants and ensure high standards of cleanliness. You will schedule coverage, monitor performance, train staff, and address guest requests to uphold service quality.

The role involves inspecting rooms and public areas, managing supplies, and collaborating with other departments. Strong English skills and prior supervisory housekeeping experience are required.

Qualifications

• High School Diploma or equivalent and 1–2 years housekeeping experience, with some supervisory training.
• Must speak fluent English and be able to perform physical tasks described in the role.

Responsibilities

• Schedule and assign room attendants to ensure proper coverage.
• Monitor performance and issue disciplinary actions per policy.
• Ensure staff are trained and have the tools needed.
• Inspect guest rooms and public areas for cleanliness and repair; retrain as needed.
• Inspect storage rooms and carts for neatness and supplies.
• Respond to guest complaints and ensure corrective action.
• Control expenses and minimize waste within housekeeping.
• Complete paperwork and update log books and requisitions.
• Promote teamwork and coordinate with other departments.
• May perform housekeeping duties including making beds and vacuuming.
• Log lost and found items according to procedures.
• May assist with deep cleaning projects.
• May assist with other duties as assigned.

Skills

Supervisory experience

Housekeeping

English fluency

Education

High School Diploma or equivalent

Job description

InterContinental 62s Group plc is seeking a housekeeping supervisor to oversee room attendants and ensure high standards of cleanliness. You will schedule coverage, monitor performance, train staff, and address guest requests to uphold service quality.

The role involves inspecting rooms and public areas, managing supplies, and collaborating with other departments. Strong English skills and prior supervisory housekeeping experience are required.