Housekeeping Supervisor

Highgate; Rosemont (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality management company is seeking a Housekeeping Supervisor to oversee housekeeping functions and ensure high standards of cleanliness. The role involves inspecting staff performance, handling guest requests, and maintaining overall guest satisfaction. Ideal candidates will have supervisory experience and strong communication skills.

Qualifications

• 2-3 years of progressive hotel or related experience preferred.
• Previous supervisory experience preferred.

Responsibilities

• Inspect Room Attendant’s work performance daily.
• Oversee the closing of floors and ensure cleanliness.
• Assist in training housekeeping staff.

Skills

Communication

Leadership

Customer Service

Education

High School diploma

College coursework

Job description

Join to apply for the Housekeeping Supervisor role at Highgate.

Highgate Hotels is a leading real estate investment and hospitality management company recognized as an industry innovator. The company operates in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. Its global portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. Highgate offers expert guidance throughout all stages of the hospitality property cycle and develops bespoke hotel brands using industry-leading revenue management tools. The company’s executive team comprises experienced hotel management leaders, making it a trusted partner for top ownership groups and hotel brands. Corporate offices are located in London, New York, Dallas, and Seattle.

Compensation Type: Hourly

Location: Residence Inn O'Hare/Rosemont, 7101 Chestnut St, Rosemont, IL 60018

Overview

The Housekeeping Supervisor oversees housekeeping functions in assigned sections and assumes all Housekeeping Manager responsibilities in their absence.

Responsibilities

1. Inspect Room Attendant’s work performance daily to ensure standards and productivity are maintained.
2. In the absence of the Housekeeping Manager or Assistant, inspect VIP rooms and report their status to the Front Office.
3. Oversee the closing of floors, ensuring carts are clean and stocked.
4. Complete and submit daily assignment records on time.
5. Maintain key control and handle Lost and Found items according to standards.
6. Monitor cleanliness of carts, linen closets, and other areas.
7. Assign daily duties to staff and ensure proper coverage.
8. Use a pager/radio to stay in contact with Front Office and Engineering.
9. Report progress on out-of-order rooms to Guest Services Manager.
10. Initiate and follow up on repairs and maintenance work orders.
11. Assist in training housekeeping staff.
12. May need to clean rooms as needed.
13. Ensure biannual cleaning projects are completed.
14. Strive for overall guest satisfaction.

Qualifications

1. High School diploma or equivalent; college coursework helpful.
2. 2-3 years of progressive hotel or related experience preferred.
3. Previous supervisory experience preferred.
4. Ability to stand during entire shift.
5. Effective verbal and written communication skills; friendly, courteous, service-oriented demeanor.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management, Manufacturing
• Industry: Hospitality