Housekeeping Supervisor

Highgate; Mount Laurel Township (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hospitality company is seeking a Housekeeping Supervisor to manage housekeeping functions and ensure high standards of cleanliness and productivity. This role involves supervising staff, inspecting work, and maintaining guest satisfaction. Ideal candidates should have supervisory experience and the ability to communicate effectively.

Qualifications

• 2-3 years of hotel or related experience preferred.
• Supervisory experience preferred.

Responsibilities

• Inspect Room Attendants’ work daily to ensure standards and productivity.
• Oversee the closing of floors, ensuring carts are clean and stocked.
• Assist in staff training and may need to clean rooms as needed.

Skills

Communication

Education

High School diploma or equivalent

Job description

Join to apply for the Housekeeping Supervisor role at Highgate.

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's portfolio exceeds $20B in assets and generates over $5B in revenues. Highgate offers expertise across all stages of the hospitality property cycle, develops bespoke hotel brands, and uses proprietary revenue management tools to optimize performance and asset value. The company’s leadership includes experienced hotel management professionals, and it maintains offices in London, New York, Dallas, and Seattle.

Compensation Type: Hourly

Location: Hyatt House Mount Laurel, 3000 Crawford Pl, Mt. Laurel, NJ 08054

Overview: The Housekeeping Supervisor manages housekeeping functions in assigned sections and covers all Housekeeping Manager duties in their absence.

Responsibilities:

1. Inspect Room Attendants’ work daily to ensure standards and productivity.
2. In the absence of management, inspect VIP rooms and report their status to the Front Office.
3. Oversee the closing of floors, ensuring carts are clean and stocked.
4. Complete and submit daily assignment records timely.
5. Maintain key control and handle Lost and Found items per standards.
6. Monitor cleanliness of carts, linen closets, and other areas.
7. Assign daily duties to staff and ensure proper coverage.
8. Use a pager/radio for communication with Front Office and Engineering.
9. Report progress on out-of-order rooms to Guest Services.
10. Initiate and follow up on repair work orders.
11. Assist in staff training and may need to clean rooms as needed.
12. Complete biannual cleaning projects and ensure guest satisfaction.

Qualifications:

• High School diploma or equivalent; college coursework helpful.
• 2-3 years of hotel or related experience preferred.
• Supervisory experience preferred.
• Ability to stand throughout shift and communicate effectively with staff and guests.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management
• Industry: Hospitality