Housekeeping Supervisor

Hand Picked Hotels Ltd; Hampshire (IL); On-site; Full time

Job summary

Join a leading hotel group as a Housekeeping Supervisor at Rhinefield House Hotel. Ensure immaculate guest rooms and public areas, while providing a magical first impression. This full-time role offers a competitive salary and various benefits, fostering a supportive work environment.

Benefits

Competitive salary package

Company pension scheme

Life assurance scheme

Employee Assistance Program

28 days holiday per year

Discounted staff stays

Qualifications

• Experience in housekeeping or cleaning required.
• Ability to maintain high standards in a fast-paced environment.

Responsibilities

• Ensure guest bedrooms are clean and maintained to high standards.
• Cover Head Housekeeper's responsibilities during absence.
• Replenish rooms with fresh towels and toiletries.

Skills

Attention to detail

Teamwork

Customer service

Education

Housekeeping or cleaning experience

Job description

About the Company

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family and community, Individuality, Care, Aiming Higher and Delighting our guest ensuring a hand picked experience for every guest and employees.

We are currently recruiting for a Housekeeping Supervisor at Rhinefield House Hotel, part of Hand Picked Hotels.

Known locally as the 'Jewel in the Forest', Rhinefield House is an award-winning luxury hotel steeped in natural beauty, hidden deep within the New Forest National Park. Rhinefield House is proud to be the only AA four red star hotel in the New Forest. The hotel has 50 bedrooms, including three feature suites, an outdoor pool, a small health suite and a 2 AA Rosette fine dining restaurant & bar. It is a popular wedding and Afternoon Tea venue with beautiful gardens and grounds.

About the Role

• The role of a Housekeeping Supervisor will be responsible for ensuring our guest bedrooms are clean and maintained to a very high standard creating a magical first impression.
• You will play a key role in creating a home from home experience making sure each room is replenished with a fresh supply of towels and toiletries.
• Covering the responsibilities of the Head Housekeeper during periods of absence or annual leave.
• Attention to detail is key – you will have an eye for perfection in making sure the public areas as well as the rooms are immaculate.
• We are very proud of the brands we work with and want to ensure each guest can experience these luxuries. This will involve setting up the tea, coffee and biscuit station in the rooms and delivering personalised amenities. (even for our four-legged, furry guests!)
• You will be an expert in your field with the ability to check the rooms and support colleagues where needed.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
• This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.

About you:

• To be considered for the role, you will have some housekeeping or cleaning experience and feel comfortable working both alone and as part of a team in a fast-paced, busy environment.
• Taking pride in delivering consistently high standards will come naturally to you.
• It is essential have a friendly, welcoming and helpful manner as our teams work together to ensure our guests receive a memorable experience.
• You will be enthusiastic and willing to take on new responsibilities. Adopt a flexible approach to assist in different areas of the hotel as business and guest needs dictate.
• It essential you can demonstrate how you would be able to deliver our guest experience standards at Hand Picked Hotels, which includes the ability to go above and beyond to ensure guests have a high-quality, personalised, and magical experience that they remember, recommend and return to time and time again.

Company Benefits

Our Benefits include:

• A competitive salary package of £15.10 per hour plus a share of service charge.
• This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
• Company pension scheme with a generous employer contribution.
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
• Discounted staff stays in our hotels and on food & drink.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.