Housekeeping Supervisor

HRI Hospitality; Pittsburgh (Allegheny County); On-site; USD 36,000 - 56,000; Full time

Job summary

The Industrialist Hotel in downtown Pittsburgh is seeking a Housekeeping Supervisor to oversee daily housekeeping operations, ensuring guest rooms and public areas meet cleanliness and brand standards. This role supports staff training, inspections, supply control, and efficient departmental operations while maintaining guest satisfaction.

The ideal candidate has at least 1 year hotel housekeeping experience, prior supervisory experience preferred, and familiarity with PMS systems (HotSOS, OnQ,

Qualifications

• High school diploma or equivalent required.
• Hospitality coursework or certification preferred.
• Minimum 1 year housekeeping experience in a hotel.
• Prior supervisory or lead experience preferred.
• Experience with housekeeping software or PMS systems (HotSOS, OnQ, Opera, etc.) is a plus.

Responsibilities

• Supervise and support housekeeping staff during daily operations.
• Inspect guest rooms, hallways, and public areas for cleanliness and compliance with brand standards.
• Assist with training new employees on cleaning procedures and safety guidelines.
• Ensure carts, closets, and supply rooms are clean, stocked, and organized.
• Address guest requests and resolve issues professionally and promptly.
• Report maintenance concerns and ensure timely follow-up.
• Monitor productivity and assist with scheduling and labor management.
• Maintain accurate records of inspections, assignments, and supply usage.
• Uphold all safety, sanitation, and company policies.
• Perform additional duties as assigned by management.

Skills

Attention to detail

Leadership

Communication

Training coaching

Time management

Safety procedures

Physical stamina

Flexibility

Guest services

Education

High school diploma or equivalent

Hospitality coursework or certification

Tools

HotSOS

OnQ

Opera

Job description

INDUSTRIALIST HOTEL

124 rooms | 1,277 sq. ft. event space

Amenities include: signature restaurant (The Rebel Room), social lounge, fitness center, in-room dining, valet parking, conference & lounge areas.

Blending historic character with modern lifestyle design, The Industrialist in downtown Pittsburgh offers an authentic guest experience. With prime access to shops, local restaurants, the Business District, riverfront trails, and convenient public transit, the property provides an engaging environment for hospitality professionals passionate about dynamic, urban hospitality.

The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations, ensuring guest rooms and public areas meet cleanliness and brand standards. This role supports staff training, inspections, supply control, and efficient departmental operations while maintaining a high level of guest satisfaction.

JOB DESCRIPTION

Job Title : Housekeeping Supervisor

Departments: Housekeeping

Supervision Exercised: Room Attendants, House Attendants, Laundry Attendants

Supervision Received: Housekeeping Manager/ Executive Housekeeper / General Manager

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent required.


• Hospitality coursework or certification preferred.

Experience

• Minimum 1 year of housekeeping experience in a hotel environment.


• Prior supervisory or lead experience preferred.


• Experience with housekeeping software or PMS systems (HotSOS, OnQ, Opera, etc.) a plus.

Skills & Knowledge

• Strong attention to detail and quality standards.


• Excellent communication, leadership, and problem-solving skills.


• Ability to train, coach, and motivate team members.


• Strong organizational and time management abilities.


• Knowledge of cleaning procedures, safety protocols, and chemical handling.


• Ability to lift, push, and pull up to 50-75 lbs.


• Flexibility to work various shifts, including weekends and holidays.

Job Duties & Responsibilities

• Supervise and support housekeeping staff during daily operations.


• Inspect guest rooms, hallways, and public areas for cleanliness and compliance with brand standards.


• Assist with training new employees on cleaning procedures and safety guidelines.


• Ensure carts, closets, and supply rooms are clean, stocked, and organized.


• Address guest requests and resolve issues professionally and promptly.


• Report maintenance concerns and ensure timely follow-up.


• Monitor productivity and assist with scheduling and labor management.


• Maintain accurate records of inspections, assignments, and supply usage.


• Uphold all safety, sanitation, and company policies.


• Perform additional duties as assigned by management.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements_._