Housekeeping Supervisor

Hyatt Hotels; Oceanside (CA); On-site; Full time

Job summary

A leading hotel chain is seeking a Housekeeping Supervisor to manage daily operations, coordinate with staff, and ensure exceptional service to guests. The ideal candidate will have strong communication skills and attention to detail, with a passion for hospitality. This role includes managing work assignments, handling guest requests, and maintaining safety standards in a fast-paced environment.

Benefits

12 Complimentary hotel room nights

Discounted room rates for colleagues and friends

Medical, dental and vision Insurance

Retirement Savings Plan option (401K)

Employee Stock Purchase Plan

Complimentary employee meals

Qualifications

• One year of customer service experience required.
• Prior hospitality experience preferred.

Responsibilities

• Prepares daily work boards and assignments for housekeepers.
• Handles guest requests and maintains accurate records.
• Manages supplies inventories and ensures safety.

Skills

Attention to Detail

Communication

Teamwork

Education

Customer Service Experience

Office Management Experience

Tools

Excel

Microsoft Word

hotSOS

Opera

Job description

The Housekeeping Supervisor will assist and support the Housekeeping Operation (Housekeepers, Supervisors, Assistant Managers, Managers and the Director of Housekeeping) as liaison communicating the needs of guests, housekeepers, and inspectors. The Housekeeping Supervisor will work closely with Engineering and housekeeping coordinating work orders and service/item requests.

The Housekeeping Supervisor shall always strive to provide exceptional service to both internal and external guests. S/he will be responsible for exemplifying the Hyatt culture as well as promoting Mission Pacific and The Seabird Resort as both the Destination and JVD of Choice!

The hourly rate for this position is $23.00/hr

Hyatt has a very competitive benefit package for colleagues, which may include:

· 12 Complimentary hotel room nights at Hyatt hotels world-wide

· Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide

· Bereavement and jury duty pay

· Vacation, sick, and new child leave

· Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,

· Retirement Savings Plan option (401K) with employer match

· Employee Stock Purchase Plan

· Complimentary employee meals

· And so much more!

Essential job Functions:

• Prepares daily work boards and work assignments for housekeepers and supervisors using HotSOS and Opera.
• Dispatches items/requests to housekeepers/supervisors/inspectors and housepersons.
• Handles any applicable guest, front desk or housekeeping request as needed.
• Keeps accurate and legible records of all services/requests
• Ability to carry out any special projects requested by Housekeeping Management.
• Responsible for managing supplies inventories
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons).
• Adjusts room status codes relative to engineering updates (Ie: Engineering status, needs inspection status,) vacant/clean, etc.
• Communicates with appropriate departments regarding rooms in engineering status
• Acts with responsibility towards all company property, supplies and equipment.
• Maintains effective organization, layout, cleanliness, security, upkeep of housekeeping office.
• Provides accurate key control and effective security for all keys.
• Helps maintain a clean and safe working environment in the housekeeping department.
• Follows through on lost and found procedures. No articles shall be removed from occupied spaces.
• Absolute respect for guest property should always be exercised.
• Ability to communicate in a multi layered fashion (cross departmentally) via email, radio, phone, or in person.

Colleague is held accountable for all duties of this job, other duties as assigned, and standards outlined in the OBR handbook .

Experience and Education:

• Prior hospitality experience preferred.
• Office Administrator or Office Management experience preferred
• One year of customer service experience required.
• Ability to understand and converse in English.
• Ability to create and use Excel Spreadsheets.
• Ability to create and use Microsoft Word Documents.

Job Requirements:

• Must be eligible to work in the United States.
• Must be able to read and speak English.
• Must possess a strong attention to detail and inherent eye for cleanliness and organization.
• Must be able to accurately follow instructions, both verbally and written.
• Must possess excellent communication skills.
• Must be professional in appearance and demeanor.
• Must be able to work under pressure.
• Must be able to work in a fast-paced environment.
• Must have excellent listening skills.
• Must always ensure a teamwork environment.
• Must have basic knowledge of chemicals and their uses.
• Ability to work a flexible schedule that may include evenings, weekends and holidays.
• Must have the ability to deal effectively and interact well with the guests and Colleagues.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must have a passion for creating an exceptional experience for all guests.
• Requires advanced knowledge and understanding of hotSOS and Opera.
• Must possess a working knowledge of Microsoft Office.

Working Conditions:

• Must be able to work in a variety of weather conditions (rain, wind, snow, heat);
• Must be able to walk, climb into and out of and operate a vehicle frequently, with occasional stair climbing.
• Must be able to repetitively lift, push, pull & carry up to 15 lbs, frequently up to 25 lbs and occasionally up to 50 lbs;
• Must be able to twist, bend and squat frequently.
• Must be able to perform repetitive hand & arm movements, pushing and pulling and simple grasping frequently; squeezing, overhead reaching & fine manipulation occasionally.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.