Housekeeping Ops Leader – Assistant Director

Omni Hotels & Resorts; Hilton Head Island (SC); On-site; USD 60,000 - 90,000; Full time

Job summary

Omni Hilton Head Oceanfront Resort is seeking an experienced Assistant Director of Housekeeping to lead daily operations, coach managers, and shape guest satisfaction in a luxury oceanfront setting.

The role focuses on maintaining high cleanliness standards, optimizing staffing and productivity, and collaborating with Front Office, Engineering, and other departments to ensure seamless guest experiences. A hands-on leader with strong communication and organizational skills will thrive here.

Qualifications

• Minimum of 3–5 years of progressive housekeeping leadership experience in a hotel or resort environment.
• Previous experience as an Executive Housekeeper, Housekeeping Manager, Assistant Director of Housekeeping, or comparable leadership position.
• Strong understanding of housekeeping operations, guest room inspection standards, staffing, scheduling, and labor productivity.
• Demonstrated ability to lead, coach, and motivate a diverse team of hospitality professionals.
• Excellent organizational, communication, problem-solving, and time-management skills.
• Experience with departmental budgeting, inventory management, and expense control.
• Proficiency with hotel property management systems, Microsoft Office, and housekeeping-related technology.
• Ability to work a flexible schedule, including weekends, holidays, and peak occupancy periods.

Responsibilities

• Assist the Director of Housekeeping in overseeing all daily housekeeping operations, including guest rooms, suites, public areas, and other assigned resort facilities.
• Ensure housekeeping operations consistently meet Omni Hotels & Resorts cleanliness, presentation, and quality standards.
• Conduct regular inspections of guest rooms, public areas, storage areas, and housekeeping workspaces to identify opportunities for improvement.
• Monitor daily room assignments, room readiness, staffing levels, and operational priorities to support timely guest arrivals and departures.
• Partner with Front Office, Engineering, and other departments to ensure effective communication regarding room status, maintenance needs, and guest requests.

Job description

Omni Hilton Head Oceanfront Resort is seeking an experienced Assistant Director of Housekeeping to lead daily operations, coach managers, and shape guest satisfaction in a luxury oceanfront setting.

The role focuses on maintaining high cleanliness standards, optimizing staffing and productivity, and collaborating with Front Office, Engineering, and other departments to ensure seamless guest experiences. A hands-on leader with strong communication and organizational skills will thrive here.