Head of Housekeeping & Laundry Operations

Omni Hotels & Resorts; Bedford (Bedford County); On-site; USD 90,000 - 120,000; Full time

Job summary

Omni Bedford Springs Resort & Spa is seeking a Director of Housekeeping to manage all functions of the Housekeeping and Laundry departments, maintain impeccable cleanliness, and ensure cost controls. You will lead a skilled team, coordinate with Front Office, and uphold Omni standards of guest experience across the resort.

The role requires strong leadership, budget oversight, and a commitment to energy conservation and loss prevention. Join a historic luxury resort known for exceptional service.

Qualifications

• Leads with courteous, personalized guest service and responds promptly to inquiries and requests.
• Monitors energy conservation and cost controls while maintaining service quality.
• Maintains open communication with all departments to ensure consistent service.

Responsibilities

• Provide courteous, personalized guest service and respond promptly to inquiries and complaints.
• Resolve guest issues and maintain guest relationships with outstanding hospitality.
• Coordinate with Front Office and other departments to ensure smooth operations.

Skills

Guest service

Energy conservation

Tools

Computer skills

Laundry equipment

Carpet cleaning equipment

MSDS manuals

Job description

Omni Bedford Springs Resort & Spa is seeking a Director of Housekeeping to manage all functions of the Housekeeping and Laundry departments, maintain impeccable cleanliness, and ensure cost controls. You will lead a skilled team, coordinate with Front Office, and uphold Omni standards of guest experience across the resort.

The role requires strong leadership, budget oversight, and a commitment to energy conservation and loss prevention. Join a historic luxury resort known for exceptional service.